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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in Danish with strong communication skills, providing exceptional customer service and support. Capable of managing multiple tasks efficiently while fostering a positive player experience through engagement and problem-solving.
Highest-signal resume keywords
Fluency In DanishCustomer Service SkillsCommunication SkillsProblem-Solving SkillsTask Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Friendly ApproachSelf-MotivationOpenness To FeedbackEnthusiasm For Learning
Tools & Technologies
ExcelWordPowerPoint
Industry Keywords
Customer ExperienceSafer GamblingSocial CampaignsGame SupportPromotions
About the role
Key responsibilities & impact- Support players across tombola’s Danish territory by responding to customer service queries
- Host game chat rooms and create friendly, engaging conversations
- Welcome new players and keep conversations going through quizzes and games
- Provide advice and guidance on games, promotions and site changes
- Help players access further support when needed
- Build knowledge of tombola websites, promotions and games
- Participate in the Daily Task Rota, including verifications, winner processing, escalations, referrals, failed transactions and social media support
- Respond promptly while meeting response times, quality standards and performance expectations
- Respond thoughtfully when players raise concerns or show signs of risk
- Recognise safer gambling triggers and follow processes to provide appropriate support
- Represent social campaigns
- Share ideas to improve the customer experience
- Bring tombola’s values to life in everyday work
Requirements
What you’ll need- Fluency in Danish is essential, including the ability to read, write and speak Danish confidently
- Great communication and people skills, with the ability to explain information clearly and use accurate grammar and language
- A friendly, helpful approach and a passion for giving customers a great experience
- Ability to manage different tasks and organise your workload
- Confidence working in a busy environment and moving between tasks
- Practical approach to solving problems, with confidence to ask for support when needed
- Self-motivation and willingness to work together and support teammates
- Openness to feedback and enthusiasm for learning
- Confidence using everyday computer tools such as Excel, Word and PowerPoint
- Availability for shifts Monday to Sunday, between 12pm and 8pm, including one day at the weekend
- Ability to work 40 hours per week
- UK-based work eligibility implied by the UK remote arrangement
Benefits
Comp & perks- Full training provided
- Support from the team while building confidence
- Fully remote work within the UK