tombola

Customer Support

• Support players across tombola’s Danish territory by responding to customer service queries
• Host game chat rooms and create friendly, engaging conversations
• Welcome new players and keep conversations going through quizzes and games
• Provide advice and guidance on games, promotions and site changes
• Help players access further support when needed
• Build knowledge of tombola websites, promotions and games
• Participate in the Daily Task Rota, including verifications, winner processing, escalations, referrals, failed transactions and social media support
• Respond promptly while meeting response times, quality standards and performance expectations
• Respond thoughtfully when players raise concerns or show signs of risk
• Recognise safer gambling triggers and follow processes to provide appropriate support
• Represent social campaigns
• Share ideas to improve the customer experience
• Bring tombola’s values to life in everyday work

Multi-Skilled Customer Service Advisor, Danish Speaking