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TOMIA

GSOC Engineer

TOMIA

. Handle incidents discovered through standard monitoring or external customer requests according to company processes .

Posted 10/7/2026full-timeBengaluru • IndiaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates foundational knowledge in Linux and SQL, with the ability to provide first-level support in a Telecom or IT environment. Capable of monitoring infrastructure, handling customer requests, and generating reports for stakeholders.

Highest-signal resume keywords
Linux Basic/Intermediate LevelSQL Basic/Intermediate LevelTelecom Knowledge (GSM, Mobile Networks)Tier 1/Tier 2 Support ExperienceDatabase Knowledge (SQL, ORACLE)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
LinuxSQLDatabase KnowledgeTelecom KnowledgeBasic Operating System Knowledge
Soft Skills
Customer ServiceProblem SolvingCommunication
Tools & Technologies
Monitoring ToolsTicketing SystemMS Office Applications
Industry Keywords
TelecomITFirst-Level SupportIncident Management

Tech Stack

Tools & technologies
LinuxOracleSQL

About the role

Key responsibilities & impact
  • Handle incidents discovered through standard monitoring or external customer requests according to company processes
  • Handle customer concerns through tickets
  • Handle customer requests via ticketing system or email
  • Monitor organisational infrastructure and applications via monitoring tools and email
  • Provide first-level support and acknowledge customer requests
  • Escalate alarms and issues on time to the next level
  • Generate reports and provide updates to organisational stakeholders

Requirements

What you’ll need
  • Bachelor of Engineering (Electronics or computer engineer)
  • 0–1 years of relevant experience in Telecom/IT industry
  • Linux – Basic/Intermediate Level (CLI)
  • SQL – Basic/Intermediate Level
  • Knowledge of Database– SQL, ORACLE
  • Basic Knowledge of Telecom (GSM, Mobile Networks)
  • 0–1-year experience as a Tier 1/Tier 2 support engineer
  • Basic Operating system and MS Office Application knowledge
  • Ability to work 24*7 shifts

Benefits

Comp & perks
  • No benefits, perks, or compensation extras are specified