TOMIA

Engineer

• Handle incidents discovered through standard monitoring or external customer requests according to company processes
• Handle customer concerns through tickets
• Handle customer requests via ticketing system or email
• Monitor organisational infrastructure and applications via monitoring tools and email
• Provide first-level support and acknowledge customer requests
• Escalate alarms and issues on time to the next level
• Generate reports and provide updates to organisational stakeholders

Explore GSOC Engineer at TOMIA. Review requirements and application details.