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Business Analyst 3 – EHR Stability Analyst
TOMORROW HIRE. Provide responsive application support to EHR users across Virginia's Local Health Districts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in EHR application support, including triaging and troubleshooting issues, gathering and documenting business requirements, and collaborating with cross-functional teams. Proficient in developing user documentation and supporting testing cycles to enhance EHR functionality and usability.
Highest-signal resume keywords
EHR Application SupportBusiness Requirements DocumentationUser Acceptance TestingAgile MethodologiesStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRequirements AnalysisUser Story DevelopmentTesting DocumentationEHR WorkflowsSQLOracle DatabasesApplication SupportClinical WorkflowsPharmaceutical Operations
Soft Skills
Analytical SkillsCommunication SkillsProblem-Solving Skills
Tools & Technologies
Microsoft OfficeMicrosoft TeamsSharePointVisio
Industry Keywords
HealthcarePublic HealthApplication ImplementationGo-Live ActivitiesCross-Functional Collaboration
Tech Stack
Tools & technologiesOracleSQL
About the role
Key responsibilities & impact- Provide responsive application support to EHR users across Virginia's Local Health Districts
- Triage, troubleshoot, document, and escalate EHR application issues
- Monitor and maintain critical EHR workflows, processes, and procedures
- Identify recurring system issues and recommend improvements to enhance stability and usability
- Coordinate with technical teams, business stakeholders, and vendors to resolve application support challenges
- Engage stakeholders to understand operational needs, evaluate EHR capabilities, and identify functional gaps
- Gather, analyze, document, and validate business requirements for system enhancements
- Recommend solutions aligning EHR functionality with clinical and administrative requirements
- Develop user stories, acceptance criteria, and Agile documentation
- Support interim solution development and long-term EHR improvement planning
- Analyze clinical services, pharmaceutical operations, and patient billing workflows
- Participate in functional, integration, and user acceptance testing
- Develop and review testing documentation, scenarios, and expected outcomes
- Validate functionality against business requirements and communicate defects or workflow issues
- Support EHR rollout and go-live activities across Local Health Districts
- Provide on-site assistance during implementation and stabilization periods
- Collaborate with technical, clinical, operational, business, and vendor teams
- Serve as liaison between end users, technical support teams, and vendors
- Develop and maintain user documentation, job aids, training materials, and procedural guidance
- Maintain records of application issues, resolutions, enhancements, workflows, and testing activities
Requirements
What you’ll need- 7+ years of experience triaging, troubleshooting, and escalating application or EHR-related issues
- 7+ years of experience engaging stakeholders, analyzing operational needs, evaluating application capabilities, identifying gaps, and recommending solutions
- 7+ years of experience gathering, analyzing, and documenting business requirements for system enhancements
- 7+ years of experience developing user stories, acceptance criteria, and related Agile documentation
- 7+ years of experience supporting functional, integration, and user acceptance testing
- 7+ years of experience collaborating with cross-functional technical, clinical, and business teams
- 7+ years of experience developing user documentation, job aids, and training materials
- 7+ years of experience participating in structured testing cycles
- 7+ years of experience using Microsoft Office, Microsoft Teams, SharePoint, Visio, and related business analysis tools
- 7+ years of experience supporting or implementing Electronic Health Record systems
- 5+ years of experience providing responsive support to EHR users across healthcare or comparable operational environments
- 5+ years of experience monitoring and maintaining EHR workflows, processes, and procedures
- 5+ years of experience providing application support, preferably in healthcare environments
- 3+ years of experience with Oracle Health/Cerner platforms and public health workflows
- 2+ years of experience supporting application implementation or go-live activities
- Willingness and ability to attend an in-person interview in Richmond, Virginia
- Availability to work on-site in Richmond at least one day per week
- Willingness and ability to travel to Local Health Districts during EHR go-live activities
- Must physically reside within the United States throughout the assignment
- Must be legally authorized to work in the United States without employer sponsorship, now or in the future
- Preferred: 5+ years of experience with requirements documentation and system enhancement analysis
- Preferred: 5+ years of experience demonstrating analytical, communication, and problem-solving skills
- Preferred: 5+ years of experience with clinical, pharmaceutical, and patient billing workflows
- Preferred: 5+ years of experience with SQL, Oracle databases, or web application environments
- Preferred: 5+ years of experience with Agile methodologies and related documentation practices
- Preferred: Experience supporting healthcare application environments and public health operations
Benefits
Comp & perks- Hybrid work arrangement
- Contract compensation of $36–$56 per hour