TOMORROW HIRE

Solutions Engineer

• Lead and guide the technical implementation of a new Fiscal Agent Services module within the Medicaid Enterprise System
• Oversee solution architecture and alignment with enterprise architecture standards and technical policies
• Evaluate integration requirements across Medicaid modules, including Eligibility and Enrollment, Provider Services, Third-Party Liability, Pharmacy, and Data Warehousing
• Provide architectural guidance for system interfaces, APIs, data exchange standards, security models, and cloud adoption
• Develop logical and physical architecture diagrams, data flow documentation, integration patterns, and technical roadmaps
• Ensure solutions align with CMS guidelines, MITA maturity goals, interoperability standards, and federal modularity requirements
• Collaborate with cybersecurity teams to support NIST, HIPAA, state security policies, and other applicable controls
• Participate in architectural governance, technical reviews, and change management processes
• Assess proposed solutions for sustainability, maintainability, and alignment with business and technical requirements
• Collaborate with vendors, system integrators, business stakeholders, developers, business analysts, and project teams
• Provide technical leadership throughout the solution lifecycle
• Communicate complex technical concepts clearly to technical and non-technical stakeholders
• Support modernization and enterprise architecture initiatives

Infrastructure Solutions Architect 3

Database Administrator

• Administer, maintain, and support Oracle ERP databases
• Ensure database security, integrity, availability, and performance
• Support Oracle 19c and Oracle 26ai database environments
• Support Oracle databases hosted in OCI and on-premises environments
• Perform and support Oracle database migrations to OCI
• Support Oracle RAC and ASM environments on Linux
• Manage and troubleshoot Data Guard Physical Standby environments
• Perform RMAN backup and recovery operations
• Use Oracle Data Pump export and import utilities
• Support Oracle Enterprise Manager and database monitoring activities
• Perform database performance tuning and capacity management
• Support database security, patching, maintenance, and upgrades
• Troubleshoot replication and distributed database issues
• Develop and maintain database documentation, procedures, and technical standards
• Troubleshoot complex database issues and provide timely resolutions
• Communicate technical information clearly with technical teams, management, and stakeholders
• Support Linux/Unix database administration activities as needed
• Implement database models and designs
• Support data access and table maintenance
• Work under general supervision using extensive experience and judgment to plan and accomplish database administration goals

Database Administrator 4

Support Engineer

• Support EHR security configuration, access management, user provisioning, authentication, auditing, and access-related troubleshooting
• Maintain and map EHR position definitions, including Millenium Positions, Preferences, and OHPAC Security Groups, to VDH positions
• Review and process EHR access requests according to policies, procedures, organizational standards, and role-based access requirements
• Create, modify, and terminate user access based on approved requests
• Monitor and enforce appropriate EHR access control positions and policies
• Help define and automate user provisioning and offboarding procedures
• Conduct internal EHR security audits to identify and mitigate risks and vulnerabilities
• Develop and maintain EHR security policies, procedures, guidelines, documentation, and downtime procedures
• Investigate and respond to EHR security incidents and support timely resolution and reporting
• Integrate security measures into new EHR features, updates, deployments, and third-party applications
• Monitor user behavior using tools such as P2Sentinel to identify trends and potential incidents
• Support internal and external audits
• Participate in Cerner/OHPAC upgrades, security patches, and system maintenance
• Support the Domain Strategy for the EHR application
• Stay current with security updates, emerging threats, industry best practices, and regulatory changes
• Recommend improvements and optimizations to the EHR security environment
• Provide Tier 1 technical and functional support to EHR end users in related security and access areas
• Collaborate with EHR, IT, information security, privacy, compliance, clinical, operational, and application support teams

EHR Security Analyst, Technical Support Analyst 3

• Provide Tier 1 and first-call-resolution support for OHPAC users
• Troubleshoot routine application and workflow issues and escalate complex issues
• Support password resets, Citrix, desktop, printing, and user-access issues
• Follow VDH, EHR, Oracle Health, and application support procedures
• Conduct pre- and post-go-live system health checks
• Monitor KPIs and system usage for potential issues
• Maintain readiness checklists, health dashboards, and issue-resolution logs
• Document incidents, troubleshooting, resolutions, and escalations
• Identify recurring issues and contribute to trend analysis and process improvements
• Communicate with end users, technical teams, application teams, leadership, and vendors
• Manage multiple support requests and prioritize based on business impact
• Follow ITIL processes and applicable SLAs
• Maintain knowledge of healthcare privacy, security, and HIPAA requirements
• Support EHR go-live and sustainment activities