IT Customer Relationship Manager

TOMORROW HIRE

. Establish, develop, and maintain trusted relationships with VDOT business partners and district leadership .

Posted 10/27/2026contractRichmond • Virginia • United StatesSeniorLead💰 $51 - $71 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in establishing and maintaining relationships with stakeholders, translating organizational strategies into actionable IT initiatives, and applying SDLC and Agile methodologies to drive technology improvements. Proven ability to communicate effectively with senior leadership and manage complex service delivery challenges.

Highest-signal resume keywords

SDLC ProcessesAgile MethodologiesConflict ResolutionStakeholder ManagementTechnology Procurement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Information TechnologyProduct Line PlanningBusiness Capability RoadmapsTechnology Services DevelopmentService Delivery Performance

Soft Skills

Relationship ManagementNegotiation SkillsCommunication SkillsCollaborationStrategic Thinking

Certifications & Qualifications

BRMP Certification

Industry Keywords

VDOTVDOT PoliciesVITA StandardsTechnology-Driven ImprovementsService Enhancements

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Establish, develop, and maintain trusted relationships with VDOT business partners and district leadership
Serve as a primary point of contact for IT management coordination, business engagement, and technology-related escalations
Meet with agency leadership, including senior executives, about business priorities, technology needs, and service delivery performance
Advise business partners on technology-driven improvements and communicate priorities to IT leadership and delivery teams
Manage expectations regarding IT engagement, technology products, and service delivery
Identify product lines and develop multi-year business capability roadmaps
Translate organizational strategies into actionable IT priorities and initiatives
Identify opportunities for new technology services, service enhancements, and technical innovation
Coordinate technology requests and delivery activities with project managers, service managers, and operations teams
Manage and escalate issues related to procurements, IT projects, service requests, and product delivery
Facilitate resolution of complex service delivery challenges and stakeholder concerns
Prepare and deliver communications and presentations to stakeholders at all organizational levels
Facilitate discussions between business leaders, IT teams, and operational stakeholders
Apply negotiation, conflict resolution, and relationship management skills
Collaborate with ITD teams on production operations and strategic systems direction
Support alignment among IT operations, technology projects, and business requirements
Apply SDLC, Agile methodologies, and technology procurement knowledge
Support compliance with VDOT and VITA policies, standards, and guidelines

Requirements

What you’ll need

Bachelor's degree or 6+ years of related professional experience in an Information Technology role
5+ years of experience working in Information Technology, including knowledge of SDLC processes, Agile methodologies, and technology procurement activities
10+ years of experience communicating through written correspondence, verbal discussions, and presentations with leadership at all organizational levels
10+ years of experience building relationships, establishing credibility, developing stakeholder trust, and influencing decisions without positional authority
10+ years of experience in conflict negotiation, conflict resolution, and managing challenging customer or stakeholder interactions
10+ years of experience promoting shared ownership, collaborating across teams, and driving results through business value and organizational priorities
10+ years of experience connecting organizational strategy to execution and applying strategic thinking to business and technology initiatives
1+ year of experience in product line planning, development, and management
Demonstrated ability to communicate and collaborate effectively with senior executives and upper-level organizational leadership
Previous professional experience working in an Information Technology role
Local candidate capable of reporting to the Richmond, Virginia, worksite at least two days per week
Availability to attend a mandatory in-person second-round interview in Mechanicsville, Virginia, if requested
Ability to comply with the required hybrid schedule of two on-site days and three remote days per week
Physical residence within the United States throughout the assignment
Legal authorization to work in the United States without employer sponsorship, now or in the future
Preferred: 3+ years of experience or demonstrated understanding of VDOT's organizational structure
BRMP certification through the BRM Institute highly desired

Benefits

Comp & perks

$51–$71 per hour
Hybrid work arrangement
3 remote days per week