Print Service Support Technician

TOMORROW HIRE

. Provide technical assistance and troubleshooting support to end users .

Posted 10/26/2026contractRichmond • Virginia • United StatesMid-LevelSenior💰 $18 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in providing technical support and troubleshooting for IT systems, particularly Microsoft 365 and ticketing platforms like ServiceNow and Jira. Capable of delivering high-quality customer service while effectively managing support requests and contributing to continuous improvement in support processes.

Highest-signal resume keywords

Microsoft 365 ExpertiseServiceNow ExperienceAnalytical Troubleshooting SkillsCustomer Service ExcellenceTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingIT Systems KnowledgePrint Service SupportTicketing Systems ManagementAnalytical SkillsTime ManagementProblem ResolutionEnd-User SupportPrint-Related Troubleshooting

Soft Skills

Strong Communication SkillsInterpersonal SkillsAttention to DetailCustomer-Focused ApproachCollaboration

Tools & Technologies

ServiceNowJiraMicrosoft 365Ticketing Platforms

Industry Keywords

Help DeskService DeskTechnical Support RolePrint ServicesContinuous Improvement

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide technical assistance and troubleshooting support to end users
Diagnose, investigate, and resolve IT service and print service issues
Support the VITA Print Service offering and print-related technical requests
Use IT systems and Microsoft 365 to identify and resolve technical issues
Analyze recurring support problems and contribute to sustainable resolutions
Escalate complex technical issues when necessary
Receive, track, prioritize, and manage support requests through ticketing systems
Use ServiceNow, Jira, or equivalent platforms to document incidents, activities, and resolutions
Maintain detailed troubleshooting and issue-outcome records
Monitor assigned tickets and provide timely end-user updates
Deliver professional, courteous, customer-focused technical support
Communicate technical information clearly to users with varying technical knowledge
Collaborate with IT team members and internal IT stakeholders
Follow IT support procedures and service management practices
Prioritize competing requests and manage workloads in a fast-paced environment
Contribute to continuous improvement in support processes and end-user satisfaction
Participate in required on-site training and demonstrate readiness for independent remote support

Requirements

What you’ll need

5+ years of experience working with Microsoft 365
5+ years of experience in a help desk, service desk, or technical support role
5+ years of experience using ServiceNow, Jira, or equivalent ticketing platforms
5+ years of experience applying analytical and troubleshooting skills to technical support issues
5+ years of experience demonstrating strong communication, interpersonal skills, and attention to detail
5+ years of experience prioritizing tasks and managing time effectively in fast-paced environments
5+ years of experience delivering high-quality end-user support and customer service
5+ years of experience or demonstrated knowledge of IT systems
Must be legally authorized to work in the United States without employer sponsorship
Must physically reside within the United States throughout the assignment
Must attend on-site training in Richmond, Virginia, four days per week initially
Must participate in an initial phone or web interview and mandatory follow-up in-person interview if advanced
Must agree to the initial on-site training arrangement; full-time remote work is contingent upon successful training completion
Must undergo a VITA fingerprint-based background check after accepting an offer
Preferred: 2+ years of experience supporting print services or enterprise printing environments
Preferred: hands-on printer and print-related troubleshooting experience
Preferred: familiarity with print service operations and support processes
Preferred: help desk ticket experience involving printer or print service issues

Benefits

Comp & perks

$18–$38 per hour
1099 contract classification
Opportunity to work remotely five days per week after successfully completing required training
Hybrid work arrangement during training, with potential transition to fully remote
On-site training in Richmond, Virginia four days per week initially