Technical Support Analyst 3

TOMORROW HIRE

. Provide Tier 1 and first-call-resolution support for OHPAC users .

Posted 9/17/2026contractRichmond • Virginia • United StatesMid-LevelSenior💰 $49 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 1 support for OHPAC users, troubleshooting application issues, and managing escalations while ensuring compliance with healthcare privacy and HIPAA requirements. Proficient in conducting system health checks, monitoring KPIs, and contributing to process improvements in a hybrid work environment.

Highest-signal resume keywords

OHPAC Application SupportHealthcare Privacy ComplianceITIL ProcessesTroubleshooting SkillsCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Application Support ProceduresIncident DocumentationWorkflow TroubleshootingKPI MonitoringSystem Health ChecksUser Access ManagementCitrix SupportPrinting Issues ResolutionTrend AnalysisProcess Improvement

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsTime ManagementCollaboration

Tools & Technologies

EHR SystemsOHPACHealth DashboardsCommand Center Operations

Industry Keywords

HIPAA CompliancePublic HealthRevenue Cycle WorkflowsGovernment Healthcare

Tech Stack

Tools & technologies

CitrixOracle

About the role

Key responsibilities & impact

Provide Tier 1 and first-call-resolution support for OHPAC users
Troubleshoot routine application and workflow issues and escalate complex issues
Support password resets, Citrix, desktop, printing, and user-access issues
Follow VDH, EHR, Oracle Health, and application support procedures
Conduct pre- and post-go-live system health checks
Monitor KPIs and system usage for potential issues
Maintain readiness checklists, health dashboards, and issue-resolution logs
Document incidents, troubleshooting, resolutions, and escalations
Identify recurring issues and contribute to trend analysis and process improvements
Communicate with end users, technical teams, application teams, leadership, and vendors
Manage multiple support requests and prioritize based on business impact
Follow ITIL processes and applicable SLAs
Maintain knowledge of healthcare privacy, security, and HIPAA requirements
Support EHR go-live and sustainment activities

Requirements

What you’ll need

3+ years of experience with OHPAC and patient accounting/revenue-cycle workflows
3+ years of experience troubleshooting OHPAC application issues and managing escalations
3+ years of experience with application support procedures, policies, and SOPs
3+ years of experience documenting incidents and communicating with end users and technical teams
3+ years of experience recognizing recurring application or workflow issues
3+ years of working knowledge of desktop applications, Citrix, printing, and user access
3+ years of experience with healthcare privacy, security, and HIPAA compliance
Strong customer service, analytical, problem-solving, and troubleshooting skills related to Cerner/OHPAC
Ability to manage multiple support requests and work in a time-sensitive environment
Ability to work effectively with end users, technical teams, leadership, and vendors
Ability to work in a hybrid environment in Richmond, VA
Preferred: experience with EHR implementation, go-live, post-go-live, or sustainment activities
Preferred: experience conducting system health checks and monitoring KPIs
Preferred: experience with EHR readiness activities, dashboards, and command center operations
Preferred: experience with issue trend analysis and process improvement
Preferred: experience working in healthcare, government, or public health environments
Preferred: experience with ITIL and Service Level Agreements (SLAs)

Benefits

Comp & perks

Contract assignment from 09/28/2026 through 06/30/2027
Hybrid work arrangement
Compensation at $49.15/hr