Junior IT Helpdesk Specialist

TopDog Law

. Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations .

Posted 9/18/2026full-timeRemote • United StatesJunior💰 $48,600 - $59,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting skills across hardware, software, and networking, with a focus on providing exceptional Tier 1 technical support in a legal environment. Proficient in supporting Google Workspace, Microsoft 365, and maintaining IT documentation while ensuring compliance with security policies.

Highest-signal resume keywords

Tier 1 Technical SupportTroubleshooting SkillsGoogle Workspace SupportMicrosoft 365 SupportTicketing Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingWindows SupportMacOS SupportNetworkingRemote-Access ToolsBasic ScriptingCommand-Line ExperienceCloud Platforms Exposure

Soft Skills

Excellent CommunicationCustomer-Service MindsetProblem-SolvingTime ManagementCollaboration

Tools & Technologies

Google WorkspaceMicrosoft 365ZendeskJiraServiceNowVideo Conferencing ToolsDocument Management Systems

Industry Keywords

Legal-Industry SoftwareCompliance StandardsSecurity PoliciesRemote SupportMulti-Location Environment

Tech Stack

Tools & technologies

CloudMacOSServiceNow

About the role

Key responsibilities & impact

Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations
Manage and escalate tickets appropriately, ensuring timely follow-up and clear communication
Troubleshoot and resolve issues involving Windows/Mac workstations, accessories, mobile devices, legal-industry software, and networks
Support Google Workspace, Microsoft 365, document management systems, video conferencing, and authentication tools
Assist with new-hire onboarding, including account setup, device configuration, and user orientation
Maintain and update IT documentation, FAQs, and knowledge base articles
Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements
Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments
Serve as a frontline, white-glove support resource for attorneys, paralegals, and administrative staff

Requirements

What you’ll need

Must be based in or willing to work Eastern Time Zone hours
0-1 year of Helpdesk or IT support experience, ideally in a remote or multi-location environment
Strong troubleshooting skills across hardware, software, networking, and remote-access tools
Good problem-solving instincts and willingness to research solutions
Experience supporting Google Workspace and Microsoft 365, Windows and MacOS, and common collaboration tools
Excellent communication skills with a customer-service mindset
Ability to collaborate effectively with peers, managers, and cross-functional teams
Time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision
Proficiency in reading and writing in English
Must be able to work EST business hours consistently
Familiarity with ticketing systems such as Zendesk, Jira, or ServiceNow preferred
Basic scripting or command-line experience preferred
Exposure to cloud platforms preferred
Familiarity with AI-assisted tools such as Claude, ChatGPT, or Copilot preferred

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
HSA
Life insurance
Disability coverage
Paid time off
Parental leave
Fully remote work