Junior IT Helpdesk Specialist

TopDog Law

. Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations .

Posted 9/18/2026full-timeRemote • United StatesJunior💰 $48,600 - $59,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong troubleshooting skills across hardware, software, and networking, with a focus on providing exceptional customer service in a legal environment. Proficient in supporting Google Workspace, Microsoft 365, and maintaining IT documentation while ensuring compliance with security policies.

Highest-signal resume keywords

Technical SupportTroubleshooting SkillsGoogle Workspace SupportMicrosoft 365 SupportTicketing Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingWindows SupportMacOS SupportNetworkingRemote-Access ToolsBasic ScriptingCommand-Line ExperienceCloud PlatformsDocument Management SystemsVideo Conferencing

Soft Skills

Excellent CommunicationProblem-SolvingTeamworkTime ManagementPrioritization

Tools & Technologies

Google WorkspaceMicrosoft 365ZendeskJiraServiceNow

Industry Keywords

Legal Industry SoftwareCompliance StandardsSecurity PoliciesRemote SupportMulti-Location Environment

Tech Stack

Tools & technologies

CloudMacOSServiceNow

About the role

Key responsibilities & impact

Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees across multiple locations
Manage and escalate tickets appropriately, ensuring timely follow-up and clear communication
Troubleshoot and resolve issues related to Windows/Mac workstations, accessories, mobile devices, legal-industry software, and network issues
Support Google Workspace, Microsoft 365, document management systems, video conferencing, and authentication tools
Assist with new-hire onboarding, including account setup, device configuration, and user orientation
Maintain and update IT documentation, FAQs, and knowledge base articles
Collaborate with IT leadership on process improvements, recurring issue analysis, and system enhancements
Ensure adherence to security policies, confidentiality requirements, and compliance standards relevant to legal environments
Serve as a frontline resource providing white-glove service to attorneys, paralegals, and administrative staff

Requirements

What you’ll need

0-1 year of Helpdesk or IT support experience, ideally in a remote or multi-location environment
Strong troubleshooting skills across hardware, software, networking, and remote-access tools
Good problem-solving instincts and willingness to research solutions
Experience supporting Google Workspace & Microsoft 365, Windows & MacOS, and common collaboration tools
Excellent communication skills with a customer-service mindset
Proven ability to collaborate effectively with peers, managers, and cross-functional teams, demonstrating strong teamwork
Proven time management and prioritization skills to handle multiple simultaneous tasks and tickets with minimal supervision
Proficiency in reading and writing in English
Must be able to work EST business hours consistently
Familiarity with ticketing systems such as Zendesk, Jira, or ServiceNow is preferred
Basic scripting or command-line experience is preferred
Exposure to cloud platforms such as Microsoft 365 admin and Google Workspace is preferred
AI/Claude familiarity is preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
HSA
Life insurance
Disability coverage
Paid time off
Parental leave
Fully remote work