Client Service Specialist

Toppan Merrill

. Serve as a primary contact for customer inquiries related to orders, products, services, and account support .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively managing customer inquiries, processing orders with accuracy, and maintaining detailed records. Proficient in communication and problem-solving, ensuring customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementMicrosoft Office ProficiencyProblem-Solving SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory TransactionsOrder ValidationClient ServicesFulfillment

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsReliabilityTeam Collaboration

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer InquiriesOperational EfficiencyService SolutionsCustomer SatisfactionAccount Support

About the role

Key responsibilities & impact

Serve as a primary contact for customer inquiries related to orders, products, services, and account support
Process, validate, and manage customer orders with a high degree of accuracy and attention to detail
Research, troubleshoot, test, and resolve customer issues while ensuring timely follow-up and communication
Coordinate with fulfillment, production, operations, and other internal teams to resolve customer concerns and ensure successful order completion
Maintain accurate customer records, order documentation, and account information within company systems
Prepare customer correspondence, provide order status updates, and communicate service solutions professionally through phone, email, and internal systems
Learn and navigate multiple customer and internal platforms to support a variety of client accounts and business requirements
Identify opportunities to improve customer satisfaction and operational efficiency while maintaining established service and quality standards

Requirements

What you’ll need

High School Diploma or GED required; equivalent work experience will be considered
Previous experience in customer service, client services, order management, inside sales support, fulfillment, print services, manufacturing support, or related operational environments preferred
Strong proficiency with Microsoft Office applications, including Outlook, Excel, and Word
Experience processing customer orders, inventory transactions, order edits, or order validation activities preferred
Excellent verbal and written communication skills with the ability to build strong customer relationships
Demonstrated problem-solving skills and the ability to think critically when addressing unique customer situations rather than relying on scripted responses
Ability to manage multiple priorities, adapt to changing demands, and work effectively in a team-oriented environment
Strong attention to detail, organizational skills, reliability, and commitment to delivering exceptional customer service
Occasional overtime may be required

Benefits

Comp & perks

Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
401(k) with company match with full vesting from date of hire
Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays
Paid parental leave
Paid community involvement/volunteer days
Wellness Resources and Employee Assistance Programming