Toppan Merrill

Document Specialist

• Onboard Microsoft Word documents into the Quinn platform and prepare files for production
• Run document cleanup processes, apply style tagging, and validate formatting accuracy
• Generate, review, and troubleshoot document proofs to identify and resolve formatting or production issues
• Support clients with document edits, platform questions, and issue resolution
• Participate in document set-up, optimization, and ongoing maintenance activities
• Collaborate with Customer Success, Production Design, Proxy, and other cross-functional teams to deliver exceptional client service
• Participate in User Acceptance Testing (UAT) for platform enhancements and new releases
• Document processes and contribute to continuous improvement initiatives across the Document Services team