Document Specialist

Toppan Merrill

. Onboard Microsoft Word documents into the Quinn platform and prepare files for production .

Posted 9/18/2026full-timeSt. Paul • New York • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Microsoft Word document production, formatting, and proof review while providing exceptional client support and collaborating with cross-functional teams. Strong attention to detail and problem-solving skills are essential for troubleshooting document issues and optimizing processes.

Highest-signal resume keywords

Microsoft Word ProficiencyDocument ProductionClient-Facing SupportFormatting AccuracyTroubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document Cleanup ProcessesStyle TaggingProof ReviewPrint Production ConceptsHTMLDesktop PublishingTypesettingDocument OptimizationUser Acceptance TestingLegal Document Services

Soft Skills

Attention to DetailTime ManagementCustomer Service

Tools & Technologies

Quinn Platform

Industry Keywords

Document ServicesCross-Functional CollaborationContinuous ImprovementProduction Design

About the role

Key responsibilities & impact

Onboard Microsoft Word documents into the Quinn platform and prepare files for production
Run document cleanup processes, apply style tagging, and validate formatting accuracy
Generate, review, and troubleshoot document proofs to identify and resolve formatting or production issues
Support clients with document edits, platform questions, and issue resolution
Participate in document set-up, optimization, and ongoing maintenance activities
Collaborate with Customer Success, Production Design, Proxy, and other cross-functional teams to deliver exceptional client service
Participate in User Acceptance Testing (UAT) for platform enhancements and new releases
Document processes and contribute to continuous improvement initiatives across the Document Services team

Requirements

What you’ll need

BA/BS degree in Business or a related field preferred, or equivalent combination of education and experience
1+ year of advanced Microsoft Word, document production, desktop publishing, or related experience preferred
Strong understanding of document styles, formatting, proof review, and print production concepts
Experience in a client-facing, customer service, or support-oriented environment
Ability to identify, troubleshoot, and resolve formatting and document production issues
Strong attention to detail with the ability to manage multiple priorities and deadlines
Experience with HTML, XPP, disclosure documents, legal document services, publishing, or typesetting is a plus
Ability to work the specified shift schedules and on-call weekends once a month

Benefits

Comp & perks

Enhanced Medical, Dental, Vision and Life insurance for employees and dependents
401(k) with company match with full vesting from date of hire
Retirement Savings Plan (Canada employees)
Paid time off including vacation, sick, community involvement, bereavement, jury duty, and holidays
Paid parental leave
Paid community involvement/volunteer days
Wellness Resources and Employee Assistance Programming