Customer Experience Operations Manager

Torch Dental

. Set the daily direction for the CXO team .

Posted 10/19/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing cross-functional teams and driving operational excellence. Proficient in problem-solving, data analysis, and customer relationship management to enhance team performance and streamline workflows.

Highest-signal resume keywords

Operations ManagementData AnalysisCustomer Relationship ManagementTeam LeadershipProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLLookerApps ScriptPythonWorkflow Optimization

Soft Skills

CoachingMentoringCommunicationAttention to DetailOwnership

Industry Keywords

Business OperationsHigh-Growth TechCross-Functional CollaborationCustomer ExperienceSOP Development

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Set the daily direction for the CXO team
Own workflow performance and untangle cross-functional challenges
Partner with supplier, engineering, and product teams to shape customer experiences
Track team performance and key metrics, identify issues, and analyze root causes
Build action plans with owners and priorities and lead execution
Solve recurring issues and rework SOPs and guides
Own progress of key quarterly projects, flag risks, and keep work on schedule
Serve as the trusted point of contact for the team and cross-functional partners
Shape the evolving scope of the role and potentially step into broader leadership

Requirements

What you’ll need

3+ years of work experience in operations, business operations, consulting or high-growth tech
Experience managing, coaching, and mentoring others with a track record of giving clear direction, setting expectations and helping others grow
Strong problem-solving skills and experience using data to root-cause problems, make decisions and set goals
Demonstrated success in a customer facing role, including managing client relationships and communications
Ability to structure ambiguous problems and translate them into clear plans for yourself and more junior team members
A customer-minded bias for action: you take ownership and move quickly, while weighing what's best for the practices we serve
High attention to detail and ability to simplify and improve complex workflows and scale change across the team
Experience with SQL, Looker, Apps Script or Python a plus

Benefits

Comp & perks

Comprehensive medical, dental, and wellness benefits
401(k)
Flexible PTO and family leave
Opportunities for rapid advancement and input at the highest organizational levels