Torch Dental

Customer Success Manager

• Own a portfolio of complex customer accounts from onboarding through early adoption to renewal
• Drive product usage and value through regular check-ins, education, and support touchpoints
• Understand customer goals and challenges and ensure Torch delivers on their needs
• Track account health, flag potential risks early, and surface retention concerns
• Help customers maximize Torch features related to cost savings, time efficiency, and vendor consolidation
• Use data and platform insights to personalize outreach and demonstrate value
• Run regular practice reviews for goal alignment and advise customers on maximizing platform success
• Focus on GMV retention and help customers consolidate and grow purchasing on Torch
• Log customer insights in Salesforce and identify trends
• Provide feedback to product, supplier, and operations teams
• Support pilot programs and process experiments with product, engineering, and supplier teams

Customer Success Manager – Marketplace