Customer Success Manager – Marketplace

Torch Dental

. Own a portfolio of complex customer accounts from onboarding through early adoption to renewal .

Posted 9/18/2026full-timeAustin • New York • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, focusing on driving product usage and retention through effective communication and organizational skills. Proficient in leveraging data insights to enhance customer experience and maximize platform value.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementSaaS Environment ExperienceSalesforce ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingData AnalysisAccount Health TrackingGoal AlignmentVendor Consolidation

Soft Skills

Organizational SkillsVerbal CommunicationWritten CommunicationContext Switching

Tools & Technologies

Salesforce

Industry Keywords

Customer RetentionProduct UsageCost SavingsTime EfficiencyFast-Scaling Startup

About the role

Key responsibilities & impact

Own a portfolio of complex customer accounts from onboarding through early adoption to renewal
Drive product usage and value through regular check-ins, education, and support touchpoints
Understand customer goals and challenges and ensure Torch delivers on their needs
Track account health, flag potential risks early, and surface retention concerns
Help customers maximize Torch features related to cost savings, time efficiency, and vendor consolidation
Use data and platform insights to personalize outreach and demonstrate value
Run regular practice reviews for goal alignment and advise customers on maximizing platform success
Focus on GMV retention and help customers consolidate and grow purchasing on Torch
Log customer insights in Salesforce and identify trends
Provide feedback to product, supplier, and operations teams
Support pilot programs and process experiments with product, engineering, and supplier teams

Requirements

What you’ll need

1-2+ years in a customer success, account management, or sales role, ideally in a startup or fast-scaling SaaS environment
Strong written and verbal communication
Strong tech competency
Ability to integrate customers' current ordering processes into the solution
Excellent organizational skills
Ability to manage 250-350 accounts and context switch between customer needs