Customer Success Manager, Revenue Cycle Management

Torch Dental

. Own onboarding for new RCM customers, including leading kickoff calls and guiding practices through go-live and continued platform engagement .

Posted 10/12/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $84,000 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within a SaaS environment, with a strong focus on onboarding processes, communication, and technical implementation. Proficient in managing relationships with RCM accounts and advocating for customer needs while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Customer Success ManagementOnboarding Process DevelopmentTechnical ImplementationHIPAA ComplianceDental Practice Management Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementImplementationOnboarding ScriptsHealth-Score FrameworksTech ImplementationRevenue Cycle ManagementMedical BillingEOB KnowledgePayer Portal Access

Soft Skills

Strong CommunicationAdaptabilityProblem Solving

Tools & Technologies

SalesforceDental Practice Management SystemsPMS Credentials

Industry Keywords

RCMDSOSaaSHIPAABAA

About the role

Key responsibilities & impact

Own onboarding for new RCM customers, including leading kickoff calls and guiding practices through go-live and continued platform engagement
Serve as the primary point of contact for RCM accounts through go-live, steady-state usage, and renewal
Advocate for customers internally by providing structured feedback to Product and Engineering on integration issues, payer coverage gaps, and workflow pain points
Provide Sales with feedback on expansion and DSO opportunities
Help define onboarding scripts, health-score criteria, and escalation processes
Partner with RCM sales, product, and billing-operations teams during the transition from sales-closed to customer-live
Handle BAAs, PMS credentials, and payer portal access in a HIPAA-aware manner

Requirements

What you’ll need

3–5+ years in a customer success, account management, or implementation role, ideally in a startup or fast-scaling SaaS environment
Comfort operating in ambiguity in a first-of-its-kind role without an existing playbook
Strong written and verbal communication
Strong tech competency and ability to perform basic tech implementation
Comfort creating and iterating on onboarding scripts, health-score frameworks, and escalation paths
Familiarity with dental practice management systems such as Dentrix, Open Dental, Eaglesoft, or similar is a strong plus
Ability to learn new PMS and payer systems quickly
Background as a dental or medical biller, RCM specialist, or practice manager is nice to have
Hands-on experience with dental or medical billing/revenue cycle workflows is nice to have
Knowledge of EOB, ERA, clearinghouse, and payer portals is nice to have
Experience with HIPAA-regulated onboarding, BAAs, and PHI handling is nice to have
Experience with Salesforce or a comparable CRM is nice to have
Experience working with DSOs or multi-location group practices is nice to have