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Torys LLP

Lead, Billing

Torys LLP

. Provide functional guidance to Billing and eBilling teams to ensure accurate and timely billing .

Posted 11/5/2026full-timeToronto • CanadaSenior💰 CA$75,000 - CA$85,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Billing and eBilling processes, including complex account processing and compliance with Outside Counsel Guidelines. Proven ability to provide functional guidance, mentor team members, and implement process improvements while maintaining strong client relationships.

Highest-signal resume keywords
Billing And eBilling ExperienceFunctional Guidance And MentorshipExpert-Level Troubleshooting And Problem-SolvingMS Office ProficiencyClient Service Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Billing System IntegrityAccount ReconciliationProcess ImprovementUtilization ReportingTime Entry SystemsVolume Discounts ImplementationAFAs ManagementWIP Credit Balances ResolutionAudit SupportTechnical Support
Soft Skills
Interpersonal SkillsTeam Dynamics LeadershipAttention To DetailOrganizational SkillsCommunication Skills
Certifications & Qualifications
Post-Secondary Degree In Accounting
Industry Keywords
Professional Services FirmOutside Counsel Guidelines ComplianceBilling Performance MetricsConfidential Information HandlingTraining And Development

About the role

Key responsibilities & impact
  • Provide functional guidance to Billing and eBilling teams to ensure accurate and timely billing
  • Serve as the primary escalation point for client and lawyer concerns
  • Handle tax matters and complex account processing, including reconciliations, splits, and AFAs
  • Address e-Billing rejections and identify process improvement opportunities
  • Liaise with Partners and Legal Assistants on complex billing arrangements and Outside Counsel Guidelines compliance
  • Maintain billing system integrity through testing, troubleshooting, templates, and proformas
  • Communicate system maintenance and implementation needs to stakeholders and vendors
  • Implement volume discounts and rate adjustments with the Pricing Team and Manager, Billing
  • Review and resolve WIP credit balances
  • Report on utilization and billing performance metrics
  • Support audit inquiries and prepare the reserves report
  • Provide team direction, mentoring, technical support, and development support
  • Support onboarding and training of new team members
  • Foster a positive, collaborative, respectful, and collegial team environment
  • Identify inefficiencies, technology requirements, best practices, and training needs
  • Evaluate new technologies and provide enhancement recommendations
  • Participate in projects and initiatives as required

Requirements

What you’ll need
  • Post-secondary degree or diploma in Accounting or a related field, or equivalent experience to successfully complete the essential requirements of the role
  • 5+ years Billing and eBilling experience, preferably within a professional services firm
  • 1+ years of experience providing functional guidance and mentorship
  • Proficient in MS Office product suite, time entry, and related accounting systems
  • Strong interpersonal skills and ability to build trust-based working relationships
  • Ability to establish, lead, and model healthy team dynamics
  • Track record of improving ways of working and delivering service efficiently and effectively
  • Exceptional client service skills
  • Excellent written and oral communication skills
  • Strong organizational, attention to detail, and time management skills
  • Expert-level troubleshooting and problem-solving skills
  • Sound judgment and ability to handle confidential information discreetly
  • Ability to work overtime when required
  • All offers of employment are subject to criminal record, social media, employment, and educational background checks

Benefits

Comp & perks
  • Hybrid work model with 3 days in the office per week
  • Additional in-office onboarding and cross-training during the first few months
  • Accommodations available for applicants with disabilities