Torys LLP

Client Coordinator

• Coordinate and provide project support for client and business development initiatives
• Target new client opportunities and strengthen existing client relationships
• Coordinate logistics, track activities and action items, prepare research and reporting, and support timely follow-up
• Assist with execution of the Client Feedback Program, including tracking discussion notes and action items and conducting follow-ups
• Maintain a regular pipeline of client touchpoints and feedback sessions
• Conduct research and compile information for client development initiatives and event logistics
• Gather and organize information on top clients, including financial data, pitches, top matters, relevant news, public annual meetings, and other client information
• Support planning and execution of custom networking, social, General Counsel dinner, IBA conference, practice-focused, alumni, and other events
• Support rollout of the Client Relationship Management Program and practice group meetings
• Set up team touchpoints, take minutes, collect and manage action items, and facilitate follow-ups
• Contribute observations and ideas to improve coordination, tracking, reporting, and follow-up
• Coordinate and support the Client Referral Program
• Maintain internal databases tracking business development and client development activities
• Prepare trackers, contact lists, event records, client team lists, and action items
• Support other client and business development efforts, including marketing materials

Client Development Coordinator

Pricing Analyst

• Provide analytical and pricing support to lawyers, Business Development, Finance and other stakeholders across the Firm
• Support client proposals, alternative fee arrangements, profitability reviews and pricing initiatives
• Collaborate with Business Development, practice leads and client relationship partners on pricing for RFPs, competitive proposals and client fee discussions
• Analyze historical matter data, realization rates and profitability information to support pricing recommendations
• Develop alternative fee arrangements, including fixed fees, phased fees, fee caps, success fees and blended-rate structures
• Create and maintain pricing models, budgeting tools, templates and supporting materials
• Participate in client pricing auctions and competitive bidding processes
• Maintain the Firm’s profitability reporting and improve reporting capabilities and analytical insights
• Participate in post-matter reviews and provide qualitative and quantitative file profitability analysis
• Prepare client-facing reporting on discounts, rebates, credits and other negotiated financial arrangements
• Monitor special client arrangements and support renewal discussions with analysis, recommendations and reporting
• Support rate administration and maintain the integrity of the Firm’s billing arrangements database
• Prepare internal reports and analyses and respond to financial and pricing information requests
• Review and validate Financial Analyst reports and provide guidance on results
• Provide backup support to the Senior Manager, Pricing and Pricing Specialist
• Review pricing strategy effectiveness, identify trends and opportunities, and recommend improvements
• Monitor legal market developments, competitor pricing approaches and client procurement practices
• Assist with pricing-related education and training for lawyers and Business Services professionals
• Participate in departmental, process improvement and Firm-wide initiatives

Client Development Coordinator

Senior Pricing Analyst