Field Service Engineer

Tosoh Bioscience

. Provide onsite service and telephone support for Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area .

Posted 10/15/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $44 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing onsite and telephone support for Tosoh instrumentation, ensuring compliance with FDA and ISO quality system requirements. Proficient in troubleshooting, repairing, and maintaining medical equipment while delivering exceptional customer service and managing inventory effectively.

Highest-signal resume keywords

Field Service SupportTosoh InstrumentationFDA ComplianceISO Quality SystemElectronic Schematic Interpretation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingRepairing Medical EquipmentElectronic SolderingDigital Multimeter UsageReading Fluidic DiagramsMechanical Drawing InterpretationWindows Operating SoftwareMicrosoft Office ProficiencyInventory ManagementProblem-Solving

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsAttention to DetailCustomer Service

Certifications & Qualifications

Valid US Driver's LicenseValid Passport

Industry Keywords

Medical Device IndustryQuality System RequirementsBiohazard EnvironmentsField Service EngineeringTechnical Instructions

About the role

Key responsibilities & impact

Provide onsite service and telephone support for Tosoh instrumentation and associated peripheral components at customer facilities within a designated geographical area
Install, troubleshoot, repair, and schedule maintenance on Tosoh instruments
Provide high-level service quality while complying with company policies and procedures
Maintain understanding and compliance with FDA and ISO quality system requirements
Provide cross-coverage for other field service engineer territories and customers as needed
Complete administrative responsibilities accurately and on time
Organize, manage, and control trunk stock parts inventory
Collaborate with Instrument Service Center personnel in remanufacturing Tosoh instruments
Make travel arrangements, including hotels, air travel, and other transportation
Maintain compliance in all work activities
Perform other duties as prescribed by service management

Requirements

What you’ll need

Minimum of two years field service support of medical equipment or equivalent experience
Associate degree in electronics, military technical training, or equivalent education
Must have and maintain valid US driver's license and acceptable driving record
Proficient in Windows 7/8/10 operating software and Microsoft Office; ability to learn other software programs
Ability to read and interpret electronic schematics, fluidic diagrams, and mechanical drawings
Experience using a digital multimeter
Basic electronic soldering skills and general electronic technician competencies
Solid verbal and written communications skills
Good organizational skills and attention to detail
Excellent customer service and problem-solving skills
Willingness to travel overnight and by air as business requires, up to 65% of the time
Must live in the service territory
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret technical instructions in mathematical and diagram form and deal with abstract and concrete variables
Experience working in an FDA or ISO regulated medical device industry
Working knowledge of quality system requirements and willingness to adapt to Tosoh's Quality System
Must submit to random drug test and background check
Must pass a physical abilities test
Ability to obtain a valid passport
Ability to lift to mid-chest 77 pounds or carry up to 50 pounds
Ability to work in biohazard environments, near moving mechanical parts, fumes or airborne particles, caustic chemicals, and risk of electrical shock

Benefits

Comp & perks

Company-provided necessary equipment and training
Reasonable accommodations for individuals with disabilities
Equal Opportunity Employer (M/F/Disabled/Veterans)