Operations PMO Lead

Totara

. Report to the COO . Line manage a small team of Project Managers across the UK, Australia, and the US . Own and run a portfolio of operational, systems, and change projects from scoping through BAU handover . Develop

Posted 10/27/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project and programme management within SaaS and digital services, with a strong focus on operational systems, scalable process design, and effective stakeholder communication. Proven ability to lead and mentor project managers while ensuring timely delivery of projects and continuous improvement across teams.

Highest-signal resume keywords

Project Management ExperienceOperational Systems UnderstandingPeople LeadershipRisk ManagementStakeholder Reporting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningRisk ManagementChange ManagementProcess DesignData AnalysisCapacity PlanningDocumentation StandardsProject CoordinationSystems ImplementationPost-Acquisition Integration

Soft Skills

Excellent CommunicationCoaching and MentoringAnalytical ApproachAdaptability in Ambiguous EnvironmentsTeam Collaboration

Tools & Technologies

PMO SystemsCapacity Planning ToolsCRMOperational PlatformsBusiness Systems

Certifications & Qualifications

PRINCE2PMPLean Six SigmaITIL

Industry Keywords

SaaSDigital ServicesOperational ChangeBusiness AdministrationTechnology Management

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Report to the COO
Line manage a small team of Project Managers across the UK, Australia, and the US
Own and run a portfolio of operational, systems, and change projects from scoping through BAU handover
Develop and maintain project plans, timelines, risk registers, and stakeholder reporting
Manage project risks, issues, and dependencies
Coordinate cross-functional teams across concurrent workstreams
Ensure projects are delivered on time, to scope, with structured BAU handover
Coach and develop Operations Project Managers through regular 1:1s and active coaching
Build and maintain consistent delivery methodologies, documentation standards, reporting cadence, and quality standards
Monitor portfolio capacity, sequencing, and prioritisation
Contribute to recruitment and onboarding of future PM hires
Support implementation and embedding of business systems and tools
Document and refine scalable, consistent, and measurable business processes
Contribute to capacity and resource planning
Identify operational blockers and implement evidence-based improvements
Provide the COO with portfolio visibility covering progress, risks, capacity, and outcomes
Develop and maintain a stakeholder reporting framework
Contribute to post-acquisition integration activities
Support ad-hoc operational initiatives and special projects directed by the COO
Champion continuous improvement across teams and functions

Requirements

What you’ll need

Proven hands-on project and programme management experience in SaaS, tech, or digital services, with a demonstrable track record of personally delivering projects
Experience managing or mentoring project managers
Comfortable managing a small, globally distributed team across multiple time zones
Strong understanding of operational systems, business tools, and scalable process design
Experience coordinating system implementations, migrations, or operational change projects
Experience supporting post-acquisition integration activities is advantageous
Exceptional project planning, coordination, and risk management
Strong people leadership
Excellent communication at all levels
High standards for documentation, reporting, and process quality
Analytical and data-driven approach
Comfortable creating structure in ambiguous environments
Familiarity with PMO systems, capacity planning tools, CRM, and operational platforms
Bachelor's degree in Business Administration, Operations, Technology Management, or a related field, or equivalent professional experience
Project management certifications such as PRINCE2, PMP, Lean Six Sigma, or ITIL are advantageous but not essential

Benefits

Comp & perks

Enhanced Parental Leave
Private Healthcare
Life Insurance 4x Salary
Professional Development Opportunities
Annual Wellbeing Allowance
New Joiner home working set-up allowance
Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve