IT Support – Infrastructure Engineer

Tototheo Global

. Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu .

Posted 9/15/2026full-timeLimassol • CyprusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and systems administration, with strong capabilities in Microsoft 365 management, endpoint troubleshooting, and network diagnostics. Proficient in maintaining compliance with IT security policies and enhancing user experience through effective problem-solving and communication.

Highest-signal resume keywords

Microsoft 365 AdministrationEndpoint ManagementWindows, macOS, and Ubuntu SupportTroubleshooting and Problem-SolvingIT Certifications (Microsoft, ITIL, CompTIA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft 365Azure ADExchange OnlineIntune3CX Telephony SystemsLinux Bash ScriptingTCP/IPDNSDHCPPowerShell

Soft Skills

Good Communication SkillsCustomer-Focused MindsetAttention to DetailProactive and ReliableAbility to Work Independently

Tools & Technologies

FreshserviceJiraNetwork Diagnostic ToolsCloud Infrastructure MonitoringEndpoint Security Tools

Certifications & Qualifications

Microsoft CertificationsITIL CertificationCompTIA Certification

Industry Keywords

IT SupportService DeskSystems AdministrationComplianceTechnical Documentation

Tech Stack

Tools & technologies

AzureCloudDNSFirewallsJamfLinuxMacOSTCP/IPVoIP

About the role

Key responsibilities & impact

Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu
Configure, secure, maintain, and monitor workstations, laptops, and peripherals
Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
Monitor infrastructure and endpoints to proactively identify and resolve issues
Support and maintain telephony systems, including 3CX
Log, track, and resolve incidents and service requests using Freshservice, Jira, or similar ticketing systems
Escalate complex issues to third-line support or external vendors when required
Follow, maintain, and contribute to SOPs, technical documentation, and knowledge base articles
Assist with employee onboarding and offboarding, including device provisioning and access management
Ensure compliance with IT security policies, best practices, and company standards
Participate in continuous improvement of IT processes, tools, and user experience

Requirements

What you’ll need

Proven experience in an IT support, service desk, or systems support role
Strong working knowledge of Windows, macOS, and Ubuntu operating systems
Hands-on experience with Microsoft 365 administration, including Azure/Azure AD, Exchange Online, Intune, and Microsoft Defender 365
Experience with endpoint management tools, including Microsoft Intune and Jamf
Familiarity with device security, compliance, and monitoring tools
Experience supporting VoIP or telephony systems, such as 3CX
Experience with ticketing systems such as Freshservice, Jira, or similar
Ability to follow structured processes and work with SOPs and technical documentation
Strong troubleshooting, analytical, and problem-solving skills
Good communication skills in English, written and verbal
Basic Linux Bash scripting experience for administration tasks and automation
Linux endpoint troubleshooting skills for Ubuntu, macOS, and Linux desktops
Basic networking knowledge: TCP/IP, DNS, DHCP, VPN, and routing
Ability to diagnose and resolve connectivity issues across platforms
Familiarity with network diagnostic tools including ping, traceroute, nslookup, and netstat
Ability to troubleshoot cross-platform network and endpoint issues
Advanced networking knowledge of switches, firewalls, and VLANs
Scripting or automation experience with PowerShell and Bash
IT certifications such as Microsoft, ITIL, or CompTIA
Experience with cloud infrastructure monitoring
Experience with Linux administration and troubleshooting
Familiarity with Linux Bash scripting for automation and task execution
Experience performing Linux endpoint troubleshooting in real-world scenarios
Familiarity with network diagnostic scenarios and troubleshooting
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
Minimum of 3 years of experience in systems and infrastructure administration
Fluency in English, written and spoken
Customer-focused and service-oriented mindset
Well-organized with strong attention to detail
Able to work independently and manage multiple tasks
Proactive, reliable, and eager to learn
Comfortable working in a structured IT environment
Must work from the Limassol, Cyprus office or Piraeus, Greece office; remote-only candidates will not be considered

Benefits

Comp & perks

Attractive remuneration package
Private Medical Health Insurance
Continuing education and training
13th salary (for Cyprus)
Half day leave on your birthday
Wellness Support – Unlimited access to a dedicated wellness platform for mental health resources, coaching and self-care tools
Work in an international, dynamic, and fun environment at a growing company
Equal opportunity, inclusive, respectful, and supportive workplace
Certified Great Place to Work environment
Commitment to continuous learning, teamwork, and employee wellbeing