Tototheo Global

Administrative Assistant

• Support the day-to-day operations of the CEO Office and wider team
• Coordinate travel arrangements, including flights, hotel accommodation and ground transportation
• Perform general administrative duties, including typing, copying, scanning, document preparation and data entry
• Monitor and respond to internal and external administrative enquiries via telephone, email and other channels
• Maintain accurate, organized and up-to-date electronic and physical filing systems
• Provide scheduling and logistical support for meetings and appointments
• Arrange meeting rooms, invitations and relevant materials
• Support the planning and coordination of company events and internal activities
• Identify opportunities to improve administrative processes, organization and operational efficiency
• Undertake ad hoc administrative duties and errands as directed
• Coordinate office and CEO residence maintenance and service requests
• Schedule service visits, liaise with maintenance colleagues and service providers, and follow up on agreed actions
• Handle confidential and sensitive information with discretion, integrity and professionalism
• Assist with office administration, including office supplies, couriers and deliveries
• Ensure responsibilities comply with company policies, procedures and applicable regulations

DevOps Engineer

• Refine and enhance CI/CD pipelines to simplify product release and deployment processes
• Align priorities with system performance metrics and stakeholder feedback
• Work closely with software engineering teams to translate needs into tasks, configurations, specifications, and automation scripts
• Oversee end-to-end delivery of infrastructure and deployment features
• Ensure infrastructure and deployment features are production-ready and internal teams are prepared
• Develop and maintain CI/CD pipelines to streamline product releases and deployments
• Establish testing and sandboxing environments for reliable and stable product development and deployment
• Establish logging, monitoring, and alerting for products to maintain system reliability and performance
• Enable multi-instance environments with load balancing for redundancy, stability, and scalability
• Ensure systems and processes follow industry standards and best practices in security, governance, and continuous delivery
• Stay informed about technology trends and requirements and collaborate with the team to adapt and improve

General

• Maintain, administer, and support IT infrastructure across office locations, data centres, and cloud environments
• Monitor infrastructure availability, capacity, performance, and security
• Install, upgrade, configure, maintain, and troubleshoot on-premises, hybrid, and cloud-based systems
• Manage servers, virtual machines, storage, operating systems, software deployment, patching, endpoint protection, and IT assets
• Administer Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint Online, Microsoft Teams, identities, permissions, licensing, MFA, Conditional Access, and SSO
• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, File Services, Linux servers, applications, and virtualization platforms
• Administer LAN, WAN, VLAN, Wi-Fi, VPN, firewall, switching, and routing infrastructure
• Maintain secure connectivity between offices, cloud environments, remote users, and third-party services
• Support AWS, Microsoft Azure, DigitalOcean, cloud servers, storage, networking, security groups, permissions, backups, logging, monitoring, and migrations
• Administer endpoint and device-management platforms, RMM tools, device configurations, software deployment, security policies, patching, and compliance
• Manage backups, investigate failures, perform restoration testing, and support disaster-recovery and business-continuity planning
• Implement infrastructure security controls and support vulnerability management, incident investigation, remediation, ISO 27001 compliance, and audits
• Own escalated infrastructure incidents and service requests through investigation, resolution, root-cause analysis, and corrective actions
• Lead or provide senior technical support for infrastructure projects, solution design, implementation, testing, documentation, migrations, and office deployments
• Research technologies and develop automation and scripts to improve security, reliability, performance, and efficiency
• Maintain infrastructure records, diagrams, SOPs, knowledge bases, troubleshooting procedures, and technical documentation
• Provide senior-level technical support and guidance to internal users, third parties, clients, IT colleagues, vendors, and technology partners

Senior Infrastructure Officer

Infrastructure Engineer

• Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu
• Configure, secure, maintain, and monitor workstations, laptops, and peripherals
• Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
• Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
• Monitor infrastructure and endpoints to proactively identify and resolve issues
• Support and maintain telephony systems, including 3CX
• Log, track, and resolve incidents and service requests using Freshservice, Jira, or similar ticketing systems
• Escalate complex issues to third-line support or external vendors when required
• Follow, maintain, and contribute to SOPs, technical documentation, and knowledge base articles
• Assist with employee onboarding and offboarding, including device provisioning and access management
• Ensure compliance with IT security policies, best practices, and company standards
• Participate in continuous improvement of IT processes, tools, and user experience

Administrative Assistant

DevOps Engineer

Senior Infrastructure Officer

IT Support – Infrastructure Engineer