Patient Access Representative

Touchstone Medical Imaging, LLC

. Champion the Lumexa Way in daily activities .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare scheduling, patient data management, and customer service, ensuring compliance with HIPAA and company protocols while effectively communicating with patients and providers. Capable of working independently and collaboratively in a fast-paced environment, prioritizing tasks and maintaining accuracy in all operations.

Highest-signal resume keywords

Healthcare Scheduling ExperienceMedical Terminology KnowledgeCustomer Service SkillsComputerized Scheduling System ProficiencyBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare SchedulingMedical TerminologyComputerized Scheduling SystemAppointment SchedulingImaging Orders Entry

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsProblem-Solving SkillsCustomer Service Orientation

Tools & Technologies

Electronic Medical Record SystemTelephone Softphone Application

Industry Keywords

HIPAA CompliancePatient Data ManagementCall Center ExperienceService RecoveryFast-Paced Environment

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Champion the Lumexa Way in daily activities
Ensure accuracy of patient data entered into the electronic medical record system
Schedule and confirm ultrasound and X-ray appointments
Enter appointment dates and times into the computerized scheduling system
Enter imaging orders when needed
Schedule appointments for all imaging modalities when needed
Communicate patients' or patient representatives' financial responsibility
Explain exams/procedures, preparation instructions, and location directions to patients and provider office staff
Act as a liaison for center operations and the centralized authorizations department
Contact referring provider offices to obtain exam orders when necessary
Handle inbound and outbound patient and provider calls via telephone softphone application
Calmly handle patient experience and customer service issues, escalating to leadership when appropriate
Perform other duties as assigned per business need

Requirements

What you’ll need

High school diploma or equivalent
1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred
Call center or phone experience preferred
Previous customer service background required
Experience working with a computerized scheduling system preferred
Bilingual preferred
Ability to meet and/or exceed performance metrics
Knowledge of and adherence to company policies and protocols
Knowledge of and adherence to HIPAA and safety guidelines
Knowledge of basic level computer skills
Skill in organizing and prioritizing work and following assignments through to completion
Skill in written and verbal communication
Ability to work independently and in a team environment
Ability to work in a fast-paced environment and meet established deadlines
Ability to be flexible in schedule and adaptable to constant change
Ability to effectively handle details with accuracy
Ability to maintain regular attendance and on-time approval to work as scheduled
Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
Ability to resolve service recovery issues and understand when to escalate to the next level
Ability to remain calm in difficult situations

Benefits

Comp & perks

Fully remote position