Touchstone Medical Imaging, LLC

Patient Access Representative

• Champion the Lumexa Way in daily activities
• Ensure accuracy of patient data entered into the electronic medical record system
• Schedule and confirm ultrasound and X-ray appointments
• Enter appointment dates and times into the computerized scheduling system
• Enter imaging orders when needed
• Schedule appointments for all imaging modalities when needed
• Communicate patients' or patient representatives' financial responsibility
• Explain exams/procedures, preparation instructions, and location directions to patients and provider office staff
• Act as a liaison for center operations and the centralized authorizations department
• Contact referring provider offices to obtain exam orders when necessary
• Handle inbound and outbound patient and provider calls via telephone softphone application
• Calmly handle patient experience and customer service issues, escalating to leadership when appropriate
• Perform other duties as assigned per business need

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Patient Access Representative