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About the role
Key responsibilities & impact- Lead the strategy and execution of Tovala’s product portfolio across food, hardware, software, and customer experience
- Develop a unified, insight-driven product strategy connecting with customers and empowering cross-functional teams
- Establish repeatable customer feedback loops through interviews, surveys, customer support tickets, and other interactions
- Drive accountability for customer insight quality and depth
- Own and continuously refine a company-wide view of customer needs and product opportunities
- Communicate the unified understanding of customer pain points across the organization
- Develop a clear product strategy aligned with overall company strategy, customer insights, priorities, success metrics, and multi-year vision
- Coach product managers to contribute materially to strategy
- Pressure-test strategy against customer pain points
- Translate strategy into clear roadmaps tied to measurable goals
- Coach product managers, UX research, and design teams
- Improve the ability to move ideas from concept to live test quickly across Tovala’s product portfolio
- Partner with marketing, technology, culinary, finance, operations, engineering, and data teams to test and launch product initiatives
- Partner with leadership and cross-functional teams to deliver differentiated customer experiences that retain and delight customers
Requirements
What you’ll need- 8+ years of product management experience
- Experience in direct-to-consumer businesses with physical consumer products, ideally in food, meal delivery, grocery, or perishable/recurring subscription categories
- Proven experience leading product teams in cross-functional environments
- Experience at a growth-stage company preferred
- Deep empathy for customers and ability to translate customer needs into successful products
- Demonstrated success building product strategies, aligning stakeholders, and delivering outcomes across multiple product lines or strongly cross-functional environments
- Ability to learn and fail fast and develop teams, processes, and experiments to do so
- Ability to guide and grow a product team with varied backgrounds and experiences
- Exceptional ability to align executives and teams, simplify complexity, and ensure clarity of direction
- Ability to integrate customer insights, experimentation, and quantitative analysis to guide decisions
Benefits
Comp & perks- Competitive equity package
- Flexible paid time off, with a minimum of 15 days off encouraged
- Comprehensive healthcare coverage
- 401(k) with match
- Free Tovala Smart Oven and discounted Tovala meals
- Paid holidays
- Winter holiday office shutdown for a week around Christmas and New Year’s
- Recognition programs
- Continued learning stipend
- Casual dress code
- In-office coffee, snacks and drinks
- Tovala swag