Account Manager – Hotel Valet Operations

Towne Park

. Directly oversee one Tier 1 or 2 Towne Park account .

Posted 11/9/2026full-timeOrlando • Florida • United StatesJuniorMid-Level💰 $54,700 - $82,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong financial management, operational oversight, and client relationship skills while ensuring compliance with policies and procedures. Capable of leading teams, training associates, and managing multiple projects under pressure.

Highest-signal resume keywords

Financial Performance ManagementClient Relationship DevelopmentStaffing Forecasting and PlanningHuman Resources ManagementOperational Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounting KnowledgeBusiness PracticesProject ManagementPerformance AppraisalsTimekeeping ManagementPayroll ProcessingSafety ProceduresManual Transmission DrivingPhysical Lifting and MovingTechnical Aptitude

Soft Skills

Written CommunicationVerbal CommunicationCoaching and TrainingPrioritizationTeam Leadership

Tools & Technologies

MS OfficeExcelWordOutlookPoint-of-Sale Applications

Certifications & Qualifications

Valid Driver’s LicenseClean Driving Record

Industry Keywords

Customer ServiceEmployee RetentionClient Service MetricsOperational EfficiencyLoss Prevention

About the role

Key responsibilities & impact

Directly oversee one Tier 1 or 2 Towne Park account
Drive financial performance, profitability, forecasting, productivity, claims, customer service, and turnover metrics
Manage scheduling, overtime, tip reporting, timekeeping, forecasts, payroll, and accounting reports
Utilize standardized business systems and ensure compliance with policies and procedures
Recruit and hire associates, support retention, and conduct orientations and on-the-job training
Recognize performance, train and coach associates, identify talent, and develop future leaders
Conduct performance appraisals, provide feedback, hold associate meetings, and ensure shift huddles
Manage guest/patient service delivery and allocate labor resources
Forecast and plan staffing for seasonal business changes with the Area/District Manager and Human Resources
Integrate client service standards and drive client service metrics
Develop client relationships, maintain regular meetings and communication, and exceed client expectations
Build client loyalty and identify opportunities to grow Towne Park’s business
Control assets and expenditures using Towne Park systems and train others on those systems
Maintain a clean work environment and protect confidential associate and client information
Follow safety, security, loss prevention, claims, workers’ compensation, employment, and payroll procedures
Report accidents, incidents, risks, and safety concerns to the Area/District Manager
Maintain client relationships for references and leads, monitor ownership/management/brand changes, and identify internal growth opportunities

Requirements

What you’ll need

Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and customer service
Computer proficiency and technical aptitude
Ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Ability to plan, set priorities, and manage several complex projects simultaneously under pressure
Written and verbal communication skills
Ability to read, analyze, and interpret business policies, procedures, manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications
Must be able to drive manual transmission
Must have and maintain a valid driver’s license and clean driving record
Must be at least 18 years of age
Must be able to pass a criminal background check, MVR check, and drug screen
Must be able to work extended hours, including evenings and weekends
Travel of up to 10% may be required
Must be able to run, stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, crawl, and use hands to handle objects, tools, or controls
Must be able to lift/move up to 50 pounds frequently and 75 pounds occasionally
Must be able to push and pull 75 pounds frequently and 100 pounds occasionally
Must be able to push and pull a 100- to 350-pound wheelchair frequently over considerable distances

Benefits

Comp & perks

Annual incentive bonuses may be available depending on job classification and policy guidelines
Medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401(k) retirement savings plan
PTO accrual up to 80 hours per calendar year
6 paid holidays per calendar year
Up to 4 paid floating holidays per calendar year