Account Manager – Valet Operations

Towne Park

. Directly oversee one Tier 1 or 2 Towne Park account .

Posted 10/12/2026full-timeDallas • Texas • United StatesJuniorMid-Level💰 $62,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong financial management, customer service, and human resources skills while effectively overseeing operations and fostering team development. Proficient in managing business metrics, scheduling, and maintaining client relationships to drive profitability and service excellence.

Highest-signal resume keywords

Financial Performance ManagementCustomer Service ExcellenceHuman Resources ManagementMS Office ProficiencyProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ManagementBusiness Metrics AnalysisSchedulingTimekeepingRecruitmentTraining and DevelopmentSafety ProceduresWorkers' Compensation ManagementManual Transmission DrivingPhysical Lifting and Moving

Soft Skills

Written CommunicationVerbal CommunicationCoachingTeam LeadershipClient Relationship Management

Tools & Technologies

MS OfficePoint-of-Sale ApplicationsTimekeeping SystemsAccounting Software

Certifications & Qualifications

Valid Driver's LicenseClean Driving Record

Industry Keywords

Customer Service StandardsBusiness PracticesOperational EfficiencyClient LoyaltyWorkplace Safety

About the role

Key responsibilities & impact

Directly oversee one Tier 1 or 2 Towne Park account
Manage financial performance, profitability, business metrics, forecasting, productivity, claims, customer service, and turnover
Manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates
Ensure forecasts, payroll, and accounting reports are timely and accurate
Recruit and hire associates and foster retention
Provide orientation, on-the-job training, performance appraisals, feedback, coaching, and development opportunities
Conduct associate meetings and ensure shift huddles occur every shift
Allocate labor resources and plan staffing for seasonal business changes
Ensure consistent guest/patient service delivery across shifts
Integrate client service standards with Towne Park standards and monitor service metrics
Develop client relationships, maintain regular meetings and communication, and follow through on commitments
Maintain site visibility and exceed client objectives
Grow Towne Park’s business by building client loyalty and generating references and leads
Train associates on Towne Park systems, safety, and loss prevention procedures
Maintain a clean work environment and protect confidential information
Report accidents, incidents, claims, safety concerns, and workplace injuries
Manage workers’ compensation cases with Human Resources
Monitor client business changes, construction, and expansion for internal growth opportunities

Requirements

What you’ll need

Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and customer service
Computer proficiency and technical aptitude
Ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Ability to plan, set priorities, and manage several complex projects simultaneously
Written and verbal communication skills
Ability to read and interpret business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional business communications, reports, memos, letters, and e-mails
Must be able to drive manual transmission
Must have and maintain a valid driver’s license and clean driving record
Must be at least 18 years of age
Must pass a criminal background check, MVR, and drug screen
Must be able to run, stand, walk, sit, climb stairs, balance, stoop, kneel, crouch, or crawl
Must be able to lift/move up to 50 pounds frequently and 75 pounds occasionally
Must be able to push and pull 75 pounds frequently and 100 pounds occasionally
Must be able to push and pull a wheelchair weighing 100 to 350 pounds frequently over considerable distances
Must work extended hours, including evenings and weekends
Travel of up to 10% may be required

Benefits

Comp & perks

Annual incentive bonuses may be available depending on job classification and policy guidelines
Medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401(k) retirement savings plan
PTO accrual up to 80 hours per calendar year
6 paid holidays per calendar year
Up to 4 paid floating holidays per calendar year