Dual Account Manager, Hospitality

Towne Park

. Drive business metrics and performance measurements to ensure effectiveness, high performance and compliance .

Posted 10/24/2026full-timePortland • Oregon • United StatesJuniorMid-Level💰 $60,500 - $90,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong financial acumen and operational management skills, ensuring compliance with policies and procedures while driving business performance. Capable of effective communication and relationship-building with clients and associates to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Financial Performance ImprovementClient Relationship ManagementStaff Recruitment and TrainingCompliance with Policies and ProceduresProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounting KnowledgeBusiness Metrics AnalysisTimekeeping ManagementPayroll ReportingTechnical AptitudeManual Transmission DrivingPhysical Lifting and MovingPoint-of-Sale Applications ProficiencyMS Office ProficiencyGeneral Business Practices

Soft Skills

Written Communication SkillsVerbal Communication SkillsTeam LeadershipCoaching and DevelopmentProblem-Solving

Certifications & Qualifications

Valid Driver’s LicenseClean Driving Record

Industry Keywords

Human ResourcesCustomer ServiceSafety ProceduresService StandardsOperational Compliance

About the role

Key responsibilities & impact

Drive business metrics and performance measurements to ensure effectiveness, high performance and compliance
Improve financial performance and profitability of the account
Understand contractual agreements and maximize opportunities
Manage scheduling, overtime, tip reporting, and timekeeping
Ensure forecasts, payroll, and accounting reports are timely and accurate
Utilize standardized business systems and ensure policy and procedure compliance
Recruit and hire associates
Retain, train, coach, develop, and evaluate direct reports
Conduct associate meetings and ensure shift huddles occur on every shift
Deliver consistent guest/patient service experiences across all shifts
Allocate labor resources and plan staffing for seasonal business changes
Integrate client and Towne Park service standards and drive service metrics
Develop client relationships and maintain regular meetings and communication
Maintain site visibility and exceed client objectives
Build client loyalty and identify opportunities to grow Towne Park’s business
Train associates on systems and maintain a clean, organized work environment
Follow safety and security procedures and report accidents, incidents, risks, and claims
Manage safety training, workers’ compensation cases, and employment/payroll policy compliance
Maintain client relationships for references and leads
Report ownership, management company, brand, leadership, and business changes that may create growth opportunities

Requirements

What you’ll need

Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
Knowledge of general business practices including accounting, human resources and customer service
Computer proficiency and technical aptitude
Proficiency with MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Written and verbal communication skills
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
Must be able to drive manual transmission
Must have and maintain a valid driver’s license and clean driving record
Must be at least 18 years of age
Must be able to pass a criminal background check, MVR and drug screen
Ability to plan, prioritize, and manage several complex projects simultaneously under pressure
Ability to represent the company effectively in diverse settings
Must be able to work extended hours, including evenings and weekends
Travel of up to 10% may be required
Must be able to run, stand, walk, sit, climb stairs, balance, stoop, kneel, crouch or crawl
Must be able to lift/move up to 50 pounds frequently and 75 pounds occasionally
Must be able to push and pull 75 pounds frequently and 100 pounds occasionally
Must be able to push and pull a wheelchair weighing 100 to 350 pounds frequently over considerable distances

Benefits

Comp & perks

Annual incentive bonuses may be available depending on job classification and policy guidelines
Medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401(k) retirement savings plan
Paid time off accrued up to 80 hours per calendar year
6 paid holidays per calendar year
Up to 4 paid floating holidays per calendar year