Key Account Performance Manager – National

Townsquare Ignite

. Serve as the primary post-sale client-facing contact for key accounts .

Posted 10/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $80,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-value client accounts, driving retention and growth through strategic digital media campaigns. Proficient in analyzing performance data to provide actionable insights and recommendations tailored to client objectives.

Highest-signal resume keywords

Digital Media StrategyClient Relationship ManagementPerformance Data AnalysisCampaign ManagementUpselling and Cross-Selling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Paid SearchPaid SocialProgrammatic AdvertisingMulti-Channel CampaignsKPI MonitoringDigital Strategy DevelopmentPerformance Review ConductingClient OnboardingCampaign Setup CoordinationRevenue Growth Strategies

Soft Skills

Relationship BuildingPresentation SkillsCommunication SkillsOrganizational SkillsProactive Mindset

Certifications & Qualifications

BA/BS Degree

Industry Keywords

Home ServicesLegalQSRPerformance-Driven AdvertisingCustomer JourneySales CycleAdvertiser Objectives

About the role

Key responsibilities & impact

Serve as the primary post-sale client-facing contact for key accounts
Build relationships to drive retention, satisfaction, and long-term growth
Understand clients’ business models, verticals, competitive landscapes, customer journeys, and revenue objectives
Lead strategic direction of client campaigns focused on business outcomes, performance, and revenue growth
Provide strategic support across Home Services, Legal, and QSR verticals
Facilitate communication between clients and internal teams regarding goals, deliverables, timelines, and performance expectations
Identify upsell and cross-sell opportunities
Conduct regular performance reviews and provide actionable insights and recommendations
Coordinate campaign setup and launch with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists
Translate client business needs into cohesive digital strategies across appropriate channels
Monitor high-level campaign performance and KPIs after launch
Provide proactive, data-backed recommendations and communicate optimizations, status updates, opportunities, and next steps
Identify opportunities to evolve campaign strategy, expand solutions, and increase investment
Maintain a minimum $3,000,000 book of business
Conduct monthly reporting calls and share reports with all clients
Maintain 95% month-over-month client retention
Onboard at least one new client per month
Participate in regular virtual team meetings with camera on

Requirements

What you’ll need

4+ years of experience supporting digital media, key accounts, or national/strategic advertisers
Familiarity with paid search, paid social, programmatic, or multi-channel campaigns
Experience within or supporting Home Services, Legal, QSR, or other performance-driven advertising verticals strongly preferred
Strong understanding of industry-, customer journey-, sales cycle-, and advertiser objective-specific digital strategies and KPIs
Ability to interpret performance data and translate findings into actionable, client-facing insights and recommendations
Strong relationship-building, presentation, and communication skills
Highly organized, with ability to manage a portfolio of high-value accounts across multiple verticals simultaneously
Proactive, consultative mindset with enthusiasm for helping clients grow
Experience working directly with sophisticated advertisers and key client stakeholders preferred
BA/BS degree preferred
Must be eligible to work in the U.S.
Ability to participate in regular virtual team meetings with camera on

Benefits

Comp & perks

Commission on directly managed post-live revenue
3 weeks of PTO
9 paid holidays
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Casual, high-energy work environment
Opportunity for upward mobility
Company provided laptop
Bonus program
Comprehensive training program
Positive and supportive culture
Opportunities for personal and professional development
Remote work arrangement