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About the role
Key responsibilities & impact- Provide effective arrears support to customers.
- Execute financial support efficiently and promptly.
- Manage customer accounts and resolve issues in line with Toyota Financial Services policies and procedures.
- Engage with customers to identify tailored solutions, including affordable repayment plans.
- Consider customers’ financial circumstances while maintaining a high level of customer care.
- Apply Consumer Duty regulations to collections processes.
- Ensure fair treatment of vulnerable customers.
- Resolve queries and concerns ethically and in a customer-focused manner.
Requirements
What you’ll need- Proven experience in a customer service, collections or financial services role.
- Previous experience with arrears, collections and vulnerable customers.
- Strong understanding of Consumer Duty regulations and their application in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
- Self-motivated, able to work effectively under your own initiative.
- Flexible attitude towards duties.
- Keen attention to detail.
- Team-orientated, able to work efficiently with other departments within the organisation.
- Strong time management and organisational skills.
Benefits
Comp & perks- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program
- Eye tests
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December