Fleet Associate – Incident Management

Toyota (GB) plc

. Assist customers who have reported vehicle damage, from major road traffic accidents to minor car park scrapes .

Posted 9/17/2026full-timePortsmouth • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing vehicle repair processes. Capable of handling challenging situations and improving operational efficiency through effective communication and problem-solving.

Highest-signal resume keywords

Customer Service ExperienceAttention To DetailProblem-Solving SkillsTime ManagementExperience With SLAs And KPIs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team PlayerFlexibleAdaptableConscientiousCaring

Certifications & Qualifications

Enhanced Security Clearance

Industry Keywords

Accident TeamProcess EnhancementsKaizensCustomer CallsInformation Capture

About the role

Key responsibilities & impact

Assist customers who have reported vehicle damage, from major road traffic accidents to minor car park scrapes
Ensure vehicles are repaired and returned to the road quickly
Help keep customers mobile during the repair process
Make challenging situations as smooth and stress-free as possible for customers
Make high-quality calls and take ownership of problems through to resolution
Develop a comprehensive understanding of all roles within the Accident Team
Identify improvement opportunities (kaizens) and suggest process enhancements
Manage a busy inbox alongside demanding customer calls
Capture large volumes of information quickly and accurately
Manage time effectively to follow up on repairs and complete tasks between calls

Requirements

What you’ll need

All KINTO-UK Ltd employees must undergo and successfully obtain Enhanced Security Clearance, including verification of employment history, family background, and financial records
Excellent customer services experience
Excellent attention to detail; ability to take down information quickly and accurately
Strong team player
Experience of working with challenging SLAs and KPIs
Excellent problem-solving skills
Flexible
Able to focus
Adaptable
Conscientious
Caring
Ability to work for KINTO-UK Ltd in Portsmouth

Benefits

Comp & perks

Bonus earning potential
25 days holiday + 8 days bank holiday
Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%; can flex up to 6% EE contribution and 15% ER contribution
Hybrid working policy: 2 days from home each week should you want to
Car Scheme following passing of probation
Private Medical Cover
Life assurance scheme
Discounts on different retailers
Free onsite car parking
Onsite nursery with discounted prices
Well-being hour each month
Discounts on Toyota & Lexus Cars
Well-being events
Volunteer Days
Employee assistance programmes
Free fruit in the office
Full KINTO induction
Support to develop the core skills required to excel in the role
Clear and constructive feedback
Regular 1:1s, clear objective setting, ongoing coaching, and manager support
On-the-job training
Recruitment process adjustments for accessibility needs