Fleet Associate – Incident Management, Part Time

Toyota (GB) plc

. Support customers reporting vehicle damage, from road traffic accidents to car park scrapes .

Posted 11/11/2026part-timePortsmouth • United KingdomJuniorMid-Level💰 £27,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while managing vehicle damage claims and coordinating repairs. Capable of working effectively within a team to meet challenging SLAs and KPIs while maintaining clear communication with customers and stakeholders.

Highest-signal resume keywords

Enhanced Security ClearanceCustomer Service ExperienceAttention To DetailProblem-Solving SkillsTeam Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Listening SkillsFlexibleAdaptableConscientiousCaring

Industry Keywords

Incident ManagementSLAKPIClaims HistoryVehicle DamageAccident ReportingRepair ProcessCustomer CommunicationBody Shop CoordinationMobile Support

About the role

Key responsibilities & impact

Support customers reporting vehicle damage, from road traffic accidents to car park scrapes
Ensure vehicles are repaired and returned to the road quickly
Help keep customers mobile during the repair process
Answer calls and take accident reports
Reply to emails from insurance companies and drivers
Chase body shops for updates on accident repair progress
Build rapport with customers through confident telephone communication and listening
Produce claims history letters
Work within a dedicated Incident Management team in the Operations Department

Requirements

What you’ll need

Must successfully obtain Enhanced Security Clearance, including verification of employment history, family background, and financial records
Excellent customer services experience
Excellent attention to detail; ability to take down information quickly and accurately
Strong team player
Experience of working with challenging SLA and KPI’s
Excellent problem-solving skills
Strong listening skills
Flexible
Able to focus
Adaptable
Conscientious
Caring
Ability to work 24 hours per week over five days

Benefits

Comp & perks

Bonus earning potential
25 days holiday + 8 days bank holiday
Great pension scheme starting at employee (EE) contribution of 4% with an employer (ER) contribution of 11%; can flex up to 6% EE contribution and 15% ER contribution
Hybrid working policy: 2 days from home each week should you want to
Car Scheme following passing of probation
Private Medical Cover
Life assurance scheme
Discounts on different retailers
Free onsite car parking
Onsite nursery with discounted prices
Well-being hour each month
Discounts on Toyota & Lexus Cars
Well-being events
Volunteer Days
Employee assistance programmes
Free fruit in the office
On the job training
Recruitment process adjustments for accessibility needs