Customer Care Resolution Associate

TP ICAP

. Provide exceptional customer service to clients and internal customers, including Design Consultants and Installers .

Posted 9/18/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills, with a focus on effective communication, problem-solving, and multitasking in a fast-paced environment. Proficient in managing customer inquiries and maintaining high standards of productivity and schedule adherence.

Highest-signal resume keywords

Customer Service ExperienceMultitasking AbilityExceptional Communication SkillsDetail-OrientedProficiency in Office Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCase DocumentationOrder PlacementTyping Speed 40–45 WPMSchedule AdherenceProduct KnowledgeProblem ResolutionTime Management

Soft Skills

PatienceEmpathyCompassionTeam-Oriented AttitudeFlexibility

Tools & Technologies

EmailExcelWord

Industry Keywords

Call Center EnvironmentCustomer ExperienceFast-Paced EnvironmentIn-Person MeetingsPhoenix, Arizona

About the role

Key responsibilities & impact

Provide exceptional customer service to clients and internal customers, including Design Consultants and Installers
Answer questions about product specifications, warranties, installation, parts, and repairs
Place orders and track shipments
Regularly communicate progress to vested parties
Document inbound inquiries by creating cases with detailed root-cause and resolution-path notes
Manage a high volume of open cases
Provide timely, consistent, and accurate progress and resolution updates
Leverage tools and resources to resolve customer issues and concerns promptly
Deliver results in schedule adherence, average handle time, and resolution time
Share feedback and ideas to improve the overall client experience

Requirements

What you’ll need

Experience in a Customer Service role, preferably in a call center environment
Ability to multitask and resolve varied customer service issues in a timely manner
Patience, empathy, compassion, and sincerity in customer interactions
Exceptional time management skills
Ability to meet productivity, schedule adherence, call monitoring, and survey score standards
Flexibility and adaptability to change
Ability to learn new skills and retain information
Team-oriented attitude and willingness to go above and beyond
Exceptional phone and written communication skills
Detail-oriented and able to work in a fast-paced environment using multiple systems simultaneously
Proficiency in standard office technology, including Email, Excel, and Word
Typing speed of 40–45 wpm
Open availability during business hours of 6am–5:30pm PST
Ability to work an 8-hour shift, five days per week, including Saturdays
High school diploma or equivalent work experience
Viable commute to the listed Phoenix, Arizona location for occasional future in-person meetings and training

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employer matching
Short-term disability benefits at no cost
Long-term disability benefits at no cost
Company-paid life insurance
Company-paid accidental death and dismemberment insurance
Additional voluntary insurance plans
Six weeks of paid parental leave for eligible employees
Discounts on 3 Day Blinds products
Access to various other exclusive discounts
Work-from-home setting
Opportunity to occasionally meet in person for meetings and training sessions