TP ICAP

Customer Support

• Provide exceptional customer service to clients and internal customers, including Design Consultants and Installers
• Answer questions about product specifications, warranties, installation, parts, and repairs
• Place orders and track shipments
• Regularly communicate progress to vested parties
• Document inbound inquiries by creating cases with detailed root-cause and resolution-path notes
• Manage a high volume of open cases
• Provide timely, consistent, and accurate progress and resolution updates
• Leverage tools and resources to resolve customer issues and concerns promptly
• Deliver results in schedule adherence, average handle time, and resolution time
• Share feedback and ideas to improve the overall client experience

Customer Care Resolution Associate