Customer Service Representative – Banking

TP Infinity Germany GmbH

. Provide competent and friendly assistance to customers .

Posted 9/30/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, particularly in online banking, while effectively communicating in German. Maintains a friendly and approachable demeanor, ensuring customer satisfaction through empathetic interactions.

Highest-signal resume keywords

Excellent Written And Spoken GermanStrong Communication SkillsCustomer Support ExperienceGood General PC SkillsEmpathy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Friendly And Approachable MannerFlexibility

Industry Keywords

Customer AssistanceOnline BankingAdministrative TasksDatabase DocumentationIPv4 Standard

About the role

Key responsibilities & impact

Provide competent and friendly assistance to customers
Answer specialist questions by phone, email, and chat
Process requests carefully and in accordance with established procedures
Document interactions in the database
Handle and independently maintain customer account-related requests
Provide customer support for online banking

Requirements

What you’ll need

Excellent written and spoken German
Strong communication skills and empathy
Friendly and approachable manner
Flexibility to work throughout the entire service window
Good general PC skills
Internet service provider must support the IPv4 standard
Experience working with customers and performing administrative tasks is an advantage
No prior professional experience required

Benefits

Comp & perks

Comprehensive paid training
Professional onboarding through training and continuous development
Punctual fixed salary plus performance-based compensation
28 days of annual leave
Digital time tracking
Pleasant working atmosphere – informal “du” communication from interns to the CEO
Exclusive shopping discounts with more than 500 partner companies