TP Infinity Germany GmbH

Customer Support

• Provide competent and friendly assistance to customers
• Answer specialist questions by phone, email, and chat
• Process requests carefully and in accordance with established procedures
• Document interactions in the database
• Handle and independently maintain customer account-related requests
• Provide customer support for online banking

Customer Service Representative – Banking

• Assist insurance customers by phone and in writing with service-related inquiries
• Process customer inquiries in the area of liability insurance
• Independently identify suitable solutions and ensure a positive customer experience
• Accurately record and maintain customer data in the relevant systems
• Use customer-specific IT systems confidently and reliably
• Collaborate with a supportive team in day-to-day operations

Insurance Specialist, Customer Service

• Support and advise customers via phone, email, and chat
• Provide detailed information about products and services
• Process inquiries and cases to ensure clear and successful resolution
• Accurately document customer interactions and transactions in the system
• Ensure high customer satisfaction through excellent, premium service
• Act as the primary point of contact for a premium Swiss client within the Nestlé Group
• Serve as a certified Coffee Specialist in the food and beverage industry

Customer Support, Italian Speaking

Solutions Engineer

• Analyze customer processes and identify automation and Conversational AI opportunities
• Develop voice and chatbot solutions as well as technical solution designs
• Select and evaluate suitable Conversational AI platforms and technologies
• Configure, test, and optimize prompts, dialogue flows, and bot performance
• Integrate customer systems through APIs and interfaces
• Implement technical requirements using JavaScript and Python
• Support projects from technology evaluation through go-live
• Create technical documentation and develop best practices and prompt libraries
• Collaborate with customer IT teams, internal teams, and other stakeholders
• Analyze customer requirements, identify AI opportunities, design solutions, and deliver hands-on technical implementation

Customer Service Representative – Banking

Insurance Specialist, Customer Service

Customer Support, Italian Speaking

Conversational AI Solution Engineer – 100% Remote