German & English Speaking Operations Customer Expert

TP Infinity Germany GmbH

. Handle inbound customer calls and written inquiries .

Posted 10/22/2026full-timeRemote • GeorgiaMid-LevelSenior💰 GEL 2,860 - GEL 3,120 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in German and English, providing exceptional customer support through effective communication and problem-solving skills. Capable of maintaining accurate booking data while collaborating with team members to enhance the customer experience.

Highest-signal resume keywords

Fluent German Language SkillsVery Good English SkillsStrong Customer OrientationGood Computer SkillsCreative Solution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsAbility to Interact ConfidentlyStrong Team-Player Ability

Industry Keywords

Customer SupportInbound Customer CallsBooking ManagementTravel PlansShift WorkPublic Holidays

About the role

Key responsibilities & impact

Handle inbound customer calls and written inquiries
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Work closely with the team to deliver the best customer experience
Support Booking.com travellers by answering questions, resolving issues, and guiding them toward unforgettable trips

Requirements

What you’ll need

Fluent German language skills, both spoken and written
Very good English skills
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills and fast typing
Creative, solution-oriented mindset and strong team-player ability
Willingness to work in shifts, weekends, and public holidays
Residence in Georgia is required
Experience in a similar role is a plus, but not required

Benefits

Comp & perks

2000 GEL sign-on bonus
Night shift allowance
Up to 2,000 GEL referral bonus
650 GEL Life Event Bonus
Other bonus schemes
Paid premium health insurance for you and your family
Paid training
Work from home or from the office
Fast career growth; promotion to Senior level possible after 6 months
Wellbeing offerings: yoga, pilates, events, and more
Psychological support: confidential consultations with professional psychologists
Corporate benefits with partner companies
Modern office on Rustaveli Avenue with chill-out and gaming zone
Late shift transportation
Work-life balance support