Operations Customer Expert, German & English Speaking

TP Infinity Germany GmbH

. Handle inbound calls and written inquiries from customers .

Posted 10/23/2026full-timeRemote • GeorgiaMid-LevelSenior💰 GEL 2,860 - GEL 3,120 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in German and English, providing exceptional customer support and guidance on travel-related inquiries. Exhibits strong communication skills and a solution-oriented mindset while collaborating effectively within a team.

Highest-signal resume keywords

Fluent German Language SkillsVery Good English SkillsStrong Customer OrientationGood Computer SkillsCreative Solution-Oriented Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Communication SkillsAbility to Interact ConfidentlyTeam Player

Industry Keywords

Customer SupportInbound CallsBooking ManagementTravel PlansData Maintenance

About the role

Key responsibilities & impact

Handle inbound calls and written inquiries from customers
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Work closely with your team to deliver the best customer experience

Requirements

What you’ll need

Fluent German language skills both spoken & written
Very Good English Skills
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills + fast typing
Creative, solution-oriented mindset and a strong team player
Willingness to work in shifts, weekends, and public holidays
Experience in a similar role is a plus, but not required
Residence in Georgia is required

Benefits

Comp & perks

Christmas Bonus: 50% of your salary after successfully completing the probation period
Night Shift Allowance
2000 GEL sign-on bonus
Up to 2,000 GEL – Referral Bonus for successful hires
650 Life Event Bonus
Paid Health Insurance for you and your family
Paid Training
Work from home or from the office
Fast career growth – promotion to Senior level possible after 6 months
Wellbeing offerings: yoga, pilates, events, and more
Psychological support: confidential on-site consultations with professional psychologists
Corporate benefits with partner companies
Prime location on Rustaveli Avenue with a modern office, chill-out & gaming zone
Late shift transportation