Operations Customer Expert, German – English Speaking

TP Infinity Germany GmbH

. Handle inbound calls and written inquiries from customers .

Posted 10/8/2026full-timeTbilisi • GeorgiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in German and English, providing exceptional customer support through effective communication and problem-solving skills. Capable of maintaining accurate booking data while collaborating with team members to enhance the customer experience.

Highest-signal resume keywords

Fluent German Language SkillsVery Good English SkillsStrong Customer OrientationEffective Communication SkillsGood Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Creative MindsetSolution-OrientedStrong Team-Player Ability

Industry Keywords

Customer SupportInbound CallsBooking ManagementTravel PlansCustomer Experience

About the role

Key responsibilities & impact

Handle inbound calls and written inquiries from customers
Provide clear, friendly, and professional support in German and English
Offer expert guidance on bookings, changes, cancellations, and travel plans
Update and maintain customer and booking data
Work closely with the team to deliver the best customer experience
Support Booking.com travellers by answering questions, resolving issues, and guiding them toward unforgettable trips

Requirements

What you’ll need

Fluent German language skills, both spoken and written
Very good English skills
Strong customer orientation and communication skills
Ability to interact confidently with diverse customer types
Good computer skills and fast typing
Creative, solution-oriented mindset and strong team-player ability
Willingness to work in shifts, weekends, and public holidays
Experience in a similar role is a plus, but not required

Benefits

Comp & perks

Sign-on bonus of 2000 GEL
Night Shift Allowance: additional compensation for night hours
Up to 2,000 GEL referral bonus for successful hires
650 Life Event Bonus
Other bonus schemes
Paid health insurance for you and your family
Paid training
Fast career growth – promotion to Senior level possible after 6 months
Work from home possibility after 3 months
Wellbeing offerings: yoga, pilates, events, and more
Psychological support: confidential on-site consultations with professional psychologists
Corporate benefits with partner companies
Late shift transportation