Technical Customer Advisor – Lexware Software

TP Infinity Germany GmbH

. Support customers with technical questions and the use of Lexware desktop products .

Posted 10/28/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates in-depth knowledge of Lexware desktop products and strong technical support skills, with a focus on analyzing and resolving customer issues effectively. Proficient in networking technologies and possesses excellent communication skills in German at a C2 level.

Highest-signal resume keywords

Lexware Desktop Products KnowledgeTechnical Support ExperienceNetworking Technologies KnowledgeClear Communication SkillsIT Training or Technical Degree

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue AnalysisSolution DevelopmentCustomer AssistanceNetwork Troubleshooting

Soft Skills

Customer-Oriented ApproachService Orientation

Industry Keywords

IT Specialist TrainingGerman Language Skills

About the role

Key responsibilities & impact

Support customers with technical questions and the use of Lexware desktop products
Analyze and resolve technical issues related to the software solutions
Provide support with network issues affecting the use of Lexware desktop products
Following comprehensive training and onboarding, professionally handle customer inquiries for a well-known client

Requirements

What you’ll need

In-depth knowledge of Lexware desktop products
Experience providing customer assistance and technical support for these products
Good knowledge of networks and networking technologies
Systematically analyze technical issues and develop suitable solutions
Clear communication skills and a customer- and service-oriented approach
Completed IT training or a technical degree, such as training as an IT specialist, is an advantage
Very good German language skills, both written and spoken (at least C2 level)

Benefits

Comp & perks

Permanent full-time or part-time employment contract
29 days of annual leave
Reliable shift scheduling
Employer-funded savings benefits
Subsidy for the VBB corporate transit pass
Company bicycle leasing
Workplace health promotion, including fruit days
Partnerships with fitness and leisure facilities
Preventive health screenings
Varied meals in the in-house cafeteria
Free beverages
Free employee parking