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TP

Bilingual Customer Service Expert, B2 English

TP

. Demonstrate a deep understanding of services and products and stay up to date with new features and updates .

Posted 10/13/2026full-timeRemote • ColombiaMid-LevelSenior💰 COP 2,204,762 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong analytical skills and a proactive approach to evaluating user-generated content against community guidelines while ensuring compliance with data processing policies. Maintains a respectful and safe online environment for users through effective communication and reporting practices.

Highest-signal resume keywords
B2 English LevelAnalytical SkillsTyping SkillsWriting SkillsEmpathy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
ProactiveResponsibleGood Listener
Certifications & Qualifications
Educación Básica Secundaria
Industry Keywords
Data Processing PoliciesUser-Generated ContentCommunity GuidelinesRespect and PrivacyContent Violation Reporting

About the role

Key responsibilities & impact
  • Demonstrate a deep understanding of services and products and stay up to date with new features and updates
  • Apply knowledge of data processing policies within the platform
  • Ensure platform-user interactions meet standards of respect and privacy
  • Identify explicit content that violates regulations and report it appropriately
  • Follow due process of investigation before reporting violations
  • Evaluate user-generated content against platform community guidelines with speed and accuracy
  • Help maintain a safe, engaging, and welcoming online environment for the global user community

Requirements

What you’ll need
  • B2 English level
  • Proactive, responsible, empathic, and a good listener
  • Analytical skills
  • Typing and Writing skills
  • 40 hours per week
  • Educación Básica Secundaria
  • Inglés - Intermedio

Benefits

Comp & perks
  • Long-term contract
  • Employee fund
  • Volunteer programs
  • Career plan
  • Life insurance coverage
  • Work at Home (WAHA)