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TP

Customer Service Expert, English B2

TP

. Respond to customer inquiries .

Posted 11/4/2026full-timeRemote • ColombiaMid-LevelSenior💰 COP 2,315,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service by effectively responding to inquiries and providing clear, friendly guidance. Capable of delivering tailored solutions while ensuring a positive customer experience across various service scenarios.

Highest-signal resume keywords
English Proficiency B2 LevelBilingual CommunicatorCustomer Inquiry ResponseEffective Solution DeliveryInformation Handling Responsibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Clear CommunicationFriendly GuidanceCustomer Needs UnderstandingPositive Customer Experience
Certifications & Qualifications
Bachillerato / Educación Media
Industry Keywords
Omnichannel Customer ExperienceDigital BusinessCustomer Support

About the role

Key responsibilities & impact
  • Respond to customer inquiries
  • Provide clear and friendly guidance
  • Deliver effective solutions across different service scenarios
  • Understand customer needs
  • Handle information responsibly
  • Ensure a smooth, positive customer experience in every interaction
  • Support customers as part of Teleperformance's digital business and omnichannel customer-experience services

Requirements

What you’ll need
  • English proficiency at B2 level (intermediate to advanced)
  • Bilingual communicator
  • Bachillerato / Educación Media
  • No professional experience required
  • Ability to respond to customer inquiries and provide clear, friendly guidance
  • Ability to deliver effective solutions across different service scenarios
  • Ability to handle information responsibly, with care and discretion
  • Advanced English listed under idiomas

Benefits

Comp & perks
  • Performance-based bonuses
  • Work schedules of 42 hours per week, designed to support work-life balance
  • Indefinite-term contract for long-term stability
  • Access to our exclusive Gaming Arena, designed for entertainment and team connection
  • Employee fund benefits that support your financial wellbeing