Bilingual Customer Service Representative

TPIS-Temporary Professional Integrated Services

. Answer incoming calls from healthcare providers, including physician offices and clinics .

Posted 10/7/2026full-timeSan Juan • United StatesJunior💰 $13 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in both English and Spanish. Proficient in navigating multiple computer systems and accurately documenting provider inquiries and outcomes.

Highest-signal resume keywords

Customer Service ExperienceBilingual Proficiency in English and SpanishMicrosoft and Windows PC ApplicationsVerbal Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingBenefits EligibilityBilling and PaymentsTreatment AuthorizationsDocumentation Accuracy

Soft Skills

Active ListeningProblem-SolvingRelationship BuildingSolutions-Focused ServiceTime Management

Tools & Technologies

Computer SystemsLive Chat Applications

Industry Keywords

Healthcare ProvidersCall Center EnvironmentService QualityProductivity Standards

About the role

Key responsibilities & impact

Answer incoming calls from healthcare providers, including physician offices and clinics
Identify provider needs and assist with benefits, eligibility, claims, billing, payments, treatment authorizations, and explanations of benefits
Provide customer service support through live chat, including member eligibility and claim-status updates
Review and validate state-specific requirements related to claims and benefits processing
Navigate multiple computer systems and applications to research provider inquiries
Resolve questions and concerns during the first interaction whenever possible
Deliver clear, accurate, and professional information to providers and their staff
Build positive working relationships through courteous, solutions-focused service
Document provider inquiries, actions taken, and outcomes accurately in company systems
Identify and report recurring provider concerns and service trends
Meet established expectations for service quality, productivity, accuracy, and attendance
Perform other related duties as assigned

Requirements

What you’ll need

At least one year of customer service experience analyzing and resolving customer concerns; or at least one year of experience in an office, administrative, or clerical environment using the telephone and computer as primary work tools
Professional proficiency in conversational English and Spanish
Intermediate or advanced proficiency using Microsoft and Windows PC applications
Ability to navigate, learn, and work efficiently across multiple complex computer systems
Strong verbal communication, active-listening, and problem-solving skills
Ability to explain information clearly and professionally to healthcare providers
Strong attention to detail and ability to document information accurately
Ability to work in a fast-paced call center environment and manage multiple priorities
Must be available Monday through Friday
Must be flexible to work any assigned eight-hour shift between 8:00 a.m. and 9:00 p.m. AST
Must be available to begin employment on October 26, 2026
Must be available to complete 16 weeks of training
No vacations allowed during the training period

Benefits

Comp & perks

Full-time employment
Remote work model after the first day of onboarding in San Juan
16 weeks of training
Equal Opportunity Employer protections