TPIS-Temporary Professional Integrated Services

Customer Support

• Answer incoming calls from healthcare providers, including physician offices and clinics
• Identify provider needs and assist with benefits, eligibility, claims, billing, payments, treatment authorizations, and explanations of benefits
• Provide customer service support through live chat, including member eligibility and claim-status updates
• Review and validate state-specific requirements related to claims and benefits processing
• Navigate multiple computer systems and applications to research provider inquiries
• Resolve questions and concerns during the first interaction whenever possible
• Deliver clear, accurate, and professional information to providers and their staff
• Build positive working relationships through courteous, solutions-focused service
• Document provider inquiries, actions taken, and outcomes accurately in company systems
• Identify and report recurring provider concerns and service trends
• Meet established expectations for service quality, productivity, accuracy, and attendance
• Perform other related duties as assigned

Explore Bilingual Customer Service Representative at TPIS-Temporary Professional…. Review requirements and application details.