Content Operations Specialist

TPR EDUCATION LLC

. Own setup, configuration, and maintenance of products and content across internal assessment, content management, and customer entitlement systems .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product and content operations, with a strong focus on configuration, testing, and process improvement. Proficient in managing vendor relationships and communicating effectively with stakeholders while leveraging AI tools for data management.

Highest-signal resume keywords

Product Operations ExperienceContent Management ConfigurationAdvanced Excel SkillsVendor ManagementStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration ManagementData AnalysisSQLHTMLCSSTesting and QAProcess DocumentationAutomation ToolsContent ValidationIssue Diagnosis

Soft Skills

Organizational SkillsAttention to DetailJudgment in PrioritizationIndependent WorkTraining and Knowledge Sharing

Tools & Technologies

AI ToolsJiraConfluence

Industry Keywords

Education TechnologyComplex Data SystemsStakeholder ManagementContent OperationsAssessment Configuration

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own setup, configuration, and maintenance of products and content across internal assessment, content management, and customer entitlement systems
Determine configuration and implementation approaches for complex product and content requirements
Lead product setups, content updates, and system-wide changes against established SLAs
Serve as subject-matter expert for assigned systems and product areas, advising product, editorial, and technology partners
Own testing and validation across development, staging, and production environments
Verify content access, entitlements, and assessment configurations
Diagnose and resolve complex content and product configuration issues and implement fixes
Manage ticket and request flows from intake through closure
Prioritize competing stakeholder requests
Own vendor deliverables, specifications, quality expectations, reviews, and deadlines
Communicate status, risks, and tradeoffs to stakeholders
Analyze recurring issues and design process improvements
Evaluate solutions and recommend system or workflow changes
Apply AI tools and automation to accelerate data setup, bulk updates, and repetitive workflows
Create and maintain process documentation, runbooks, and checklists
Share expertise through training, job aids, and knowledge-base content

Requirements

What you’ll need

BA/BS degree or equivalent business experience
3+ years of experience in product operations, content operations, or a complex data systems role, preferably in education technology
Hands-on experience configuring content or product data in complex, homegrown systems
Strong analytical and quantitative skills, including advanced Excel and comfort working with large volumes of data; SQL experience is a plus
Proficiency with AI tools to accelerate data management and updates, or demonstrated eagerness to build that skill quickly
Experience managing vendor partners or external resources, including setting expectations and reviewing deliverables
Ability to manage workload independently, exercise sound judgment in prioritizing competing requests, and resolve complex system or data issues without close supervision
Outstanding organizational skills and strong attention to detail
Strong written and verbal communication skills, including explaining technical issues to non-technical audiences
Working knowledge of front-end web development concepts, such as HTML/CSS
Experience with QA or testing across development, staging, and production environments
Experience with ticketing and documentation tools, such as Jira and Confluence, including writing clear, step-by-step process documentation