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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading inside sales teams, developing strategic sales plans, and enhancing operational performance through effective use of sales metrics and KPIs. Possesses strong interpersonal skills for coaching and developing team members while ensuring exceptional customer experiences.
Highest-signal resume keywords
Microsoft Excel SkillsSales Operations Best PracticesTeam Leadership ExperienceCustomer Satisfaction AnalysisSales Metrics Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentSales Cycle ManagementCRM ApplicationsForecastingSales QuotasBusiness DevelopmentSales Call PlanningOperational Performance ManagementCustomer Quote ProcessingRevenue Growth Strategies
Soft Skills
Interpersonal SkillsCoaching and DevelopmentCommunication SkillsOrganizational SkillsTime Management
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationBachelor’s Degree in Supply ChainBachelor’s Degree in Finance
Industry Keywords
Inside SalesSales AdministrationCustomer ExperienceTechnology IndustryReseller Industry
About the role
Key responsibilities & impact- Lead regional inside sales representative support strategies
- Foster continuous professional growth of the team
- Collaborate across departments to innovate tools, refine processes, enhance communication, and improve inside sales efficiency
- Manage a team while performing individual inside sales representative responsibilities
- Deliver an exceptional Total Customer Experience
- Provide leadership, guidance, and coaching to direct reports
- Onboard and train new hires
- Develop strategic plans with regional teams for unique sales scenarios
- Ensure ISR expectations, service level targets, and escalation support are met
- Implement feedback and solutions to improve sales administration systems, processes, and tools
- Manage inside sales operational performance using sales metrics, KPIs, best practices, and workflows
- Review and report on sales activities and value tracking for quotes, backlog, and on-time accounts receivables management
- Refine strategies to improve margins and increase revenue
- Uncover customer insights and identify customer satisfaction trends
- Recommend alternative products and solutions based on cost, availability, or specifications
- Process customer quotes, orders, and returns
- Monitor and approve sales credits, price adjustments, and special allowances
- Remain current on customer preferences and product portfolios
- Perform other ISR duties as assigned or necessary
Requirements
What you’ll need- Jedi level Microsoft Excel skills
- Bachelor’s degree from an accredited university in business administrations, supply chain, finance or technical degree preferred
- Eight to ten years of experience leading inside or outside sales teams; technology or reseller industry strongly preferred
- Management experience in a team-oriented workplace
- Outstanding interpersonal employee coaching and development skills
- Extensive experience formulating vision and strategy for a sales team
- Excellent understanding of sales operations best practices, including KPIs, sales cycle, CRM applications, reporting, forecasting, and sales quotas
- Proven ability to work with key stakeholders at client organizations
- Ability to recognize and analyze selling approaches, marketing programs, joint value propositions, and business cases around strategic partnerships
- Proven track record of effective inside sales capabilities and business development
- Effective sales call planning and execution skills
- Business acumen to meet revenue, profitability, and customer satisfaction goals
- Strong verbal and written communication skills
- Ability to write clear, concise emails and speak effectively to multiple organizational levels
- Highly organized and detail-oriented
- Excellent time management and prioritization skills
- Ability to work in a fast-paced, high-volume, evolving work environment
- Comfortable meeting deadlines in an entrepreneurial environment
Benefits
Comp & perks- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match
- 529 College Savings Plan
- Health Savings Account
- Life Insurance
- Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off