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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational execution, project management, and financial governance, with a strong focus on team leadership and strategic partnership across business units. Proficient in managing complex projects and optimizing resource allocation to drive organizational growth and efficiency.
Highest-signal resume keywords
Operational ExecutionProject ManagementFinancial GovernanceTeam LeadershipChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project Management PrinciplesData Analysis ToolsEnterprise Resource Planning (ERP)Operational Management SoftwareRevenue Recognition ForecastingCapacity PlanningQuality ManagementContinuous ImprovementSOW CreationVendor Management
Soft Skills
LeadershipNegotiationProblem-SolvingCommunicationTime Management
Tools & Technologies
NetSuiteSkills BaseSmartsheet PPMSmartsheet RMConga
Industry Keywords
Services Sales OperationsProject OperationsResource ManagementContingent StaffingBusiness Process Engineering
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead end-to-end operational execution of the services business from SOW creation through project delivery and closure
- Oversee Services Sales Operations, Project Operations, Resource Management, Services Solutions, Contingent Staffing/Vendor Management, and the PMO
- Set vision, priorities, and standards for operational excellence and client delivery
- Build, develop, and retain high-performing teams through leadership, coaching, performance management, and succession planning
- Partner with Finance, Sales, Engineering Services, People & Organizational Health, and Business Unit leadership on company strategy and growth objectives
- Lead change management initiatives supporting organizational growth, system adoption, and evolving service offerings
- Direct PMO strategy, operating model scalability, project delivery compliance, scheduling, forecasting, utilization, revenue recognition forecasting, and backlog management
- Standardize services operational processes covering SOWs, bookings, project setup, purchase orders, staffing, project finance, invoicing, vendor payments, and project closure
- Partner with Finance on financial governance, cash flow, bookings, margin performance, and revenue recognition
- Oversee services systems including NetSuite, Skills Base, Smartsheet PPM, Smartsheet RM, Provus, and Conga
- Own services partner strategy, contingent staffing, vendor relationships, supplier performance, and cost efficiency
- Optimize resource allocation, utilization, capacity planning, sourcing, profitability, and revenue recognition
- Deliver reporting and analytics on pipeline, bookings, revenue recognition, project health, invoicing forecasts, utilization, and backlog
- Lead Services Solutions and manage executive escalations and sales relationships
- Own services rate card review, maintenance, and approval
- Provide operational support for mergers and acquisitions, including diligence and integration
Requirements
What you’ll need- Bachelor’s degree in business administration, Operations Management, or a related field is required
- Minimum of ten (10) years of experience in operations, project management, and/or finance
- Minimum of three (5) years or more of leadership experience in managing and/or directing team members
- Prior experience working for a technology or consulting company developing strategic business plans
- Experience leading, managing and inspiring a team of business process engineers and experts
- Deep familiarity with operational management software, data analysis tools, and enterprise resource planning (ERP) systems
- Strong financial and business acumen with understanding of a multi-faceted business operation
- Proven experience in project management principles, including planning, execution, and monitoring of complex projects
- Experience managing relationships with services/staffing partners and vendors
- Ability to build rapport and credibility as a strategic partner across business units and job functions
- Ability to map joint organizational vision and long-term thinking, imagination, and idea generation
- Skilled and experienced at negotiating conflict and problem-solving to achieve win-win outcomes
- Expertise in quality management, change management and continuous improvement
- Highly organized, detail-oriented, with excellent time management and prioritization skills in a fast-paced, high-volume, evolving environment
- Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment
- Excellent oral, written communication and presentation skills, including presenting issues to C-Level Executives and senior leadership
Benefits
Comp & perks- Comprehensive medical, dental and vision plans for you and your dependents
- 401(k) Retirement Plan with Employer Match
- 529 College Savings Plan
- Health Savings Account
- Life Insurance
- Long-Term Disability
- Competitive Compensation
- Training and development programs
- Major offices stocked with snacks and beverages
- Collaborative and cool culture
- Work-life balance and generous paid time off