Regional Sales Manager

Track Group, Inc.

. Maintain close, continuous support of assigned accounts to ensure high customer satisfaction and retention .

Posted 9/23/2026full-timeNaperville • Illinois • United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, training delivery, and program implementation while effectively analyzing key performance indicators to drive customer satisfaction and retention. Proficient in coordinating sales opportunities and providing technical support within the criminal justice sector.

Highest-signal resume keywords

Customer Relationship ManagementTraining DeliveryKey Performance Indicator AnalysisSales CoordinationTechnical Support

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Satisfaction MeasurementProgram ImplementationPerformance FeedbackInventory ManagementSales Reporting

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsProblem-Solving Attitude

Tools & Technologies

Track Group SoftwareCustomer Support Systems

Industry Keywords

Criminal Justice SystemsGovernment Procurement ProcessSales Experience

About the role

Key responsibilities & impact

Maintain close, continuous support of assigned accounts to ensure high customer satisfaction and retention
Conduct systematic customer contact, training activities, and implementation of new program requirements
Identify growth opportunities through increased use of Track Group’s products and services
Provide programmatic assistance to help customers operate effective programs
Develop and deliver presentations and ongoing training on Track Group’s equipment and software products
Identify and evaluate customer training needs and conduct follow-up training
Complete, update, and maintain customer contact information
Coordinate new sales opportunities with the Sales Representative
Assist Monitoring Center and CSS with host site technical support, training, and follow-up training identification
Develop relationships with key customer contacts, including Officers, Agents, Program Managers, and Directors
Provide user assistance and follow up on incidents requiring resolution
Use internal programs to report incoming calls and equipment/software issues
Assist with billing administration, price corrections, and credits with management approval
Provide product performance feedback to Customer Service Director and Support
Maintain customer files, equipment utilization and complaint documentation, and inventory levels
Assist with customer satisfaction surveys and follow through on problem areas
Provide monthly activity, growth, inventory, operational issue, field visit, training, objective, and expense reports
Provide 24-hour support for assigned accounts by phone or email when required
Conduct daily on-site visits to all County entities
Assist Inventory Manager with agency device needs and supervise All Point Security Services
Create and provide exception reports to customers to ensure efficient software use
Report to the Chief Revenue Officer

Requirements

What you’ll need

Proven work experience in higher sales position
Knowledge and experience with criminal justice systems and government procurement process would be preferred
Ability to measure and analyze key performance indicators (ROI and KPIs)
Understanding company operations
Ability to perform at a high level
Excellent communication skills
Strong organizational skills with a problem-solving attitude
Availability to travel as needed, as much as 50% of the time

Benefits

Comp & perks

Generous amounts of time away from work to promote a healthy work-life balance
Unlimited paid vacation days
12 major holidays per year
Medical, Dental and Vision insurances with a company contribution for you and covered dependents
Life Insurance
Short-Term Disability Insurance
Employee Assistance Program provided at the company’s expense
Company-sponsored 401(k) retirement plan with a company match
Career growth opportunities along a clearly defined Career Path
Mentorship and leadership development programs